Job Description:
We are seeking a skilled Customer Support professional to join our team. This is a hands-on, customer-focused role with lots of variety — from responding to service enquiries and scheduling technicians to supporting large dental equipment installations in collaboration with the Sales team.
You'll be the central point of contact for customers and internal stakeholders alike, helping deliver smooth service operations and outstanding customer experiences.
* Respond to incoming technical service calls and log cases in the CRM system
* Coordinate technician schedules, including breakdowns and installations
* Manage parts allocation, quotations, and service communications
* Assist with preventive maintenance scheduling and loaner equipment requests
* Liaise with the Sales and Service teams to help coordinate major projects
* Monitor and manage the technical services email inbox
Key Responsibilities:
The administration and coordination of large equipment orders from point on initial order entry to customer installation and final invoice.
Requirements:
We're looking for someone with:
* Previous experience in customer service, admin, or scheduling roles
* Excellent communication skills and a professional phone manner
* Ability to prioritise and manage multiple tasks
* Proficiency with Microsoft Office and CRM tools
* A proactive, solution-focused mindset
Benefits:
As part of our team, you'll enjoy:
* Developing your skills with access to top-tier learning and growth opportunities
* Performing better in a culture that values excellence and collaboration
* Shaping the industry by contributing to cutting-edge innovation
* Making a difference through work that truly impacts patients and professionals worldwide