Job: - Salesforce Application Support Engineer- (Must have NV1 Security Clearance)
Duration: - 12 Months (Extension Term 2 × 12 Months)
Location: Canberra, ACT - Be able to attend the Canberra office in-person 3 days per week
Estimated Start Date: - Monday, 02 March 2026
Experience level: - Senior - APS6 equivalent
We are looking for an experienced
Salesforce Application Support Engineer who will support and enable users, manage data including data load and manipulation, prepare reports, and deliver using configuration
for a long-term contract with one of our Federal Government Clients.
Required Skills
* Minimum 3+ years experience supporting Salesforce applications for level 1 and 2 support.
* At least one of the following Salesforce certifications: Salesforce Admin/ App Builder/ Developer, Applications without any of these certifications will be not considered.
* Experience
in Service Cloud and Public Sector Solutions
.
* Demonstrated experience in Import and management of data through tools such as Salesforce Data loader, Salesforce Reports and Dashboards, User provisioning and profiles and permissions.
* Demonstrated experience in process automation using flows to improve efficiency and user experience and debug Incidents in production.
* Excellent communication skills and experience making persuasive, evidence-based, recommendations that allow decision-makers to make informed decisions.
Desirable Skills
* Demonstrated experience in tracking and progressing tasks using
Agile methodologies such as Kanban or Scrum.
* Experience with
Salesforce seasonal platform releases (Winter, Summer, Spring),
including the ability to advise business stakeholders on new features and enhancements.
* Experience in
Apex and LWC to assist developers in troubleshooting the code based issues during deployment or production incidents
.
* Proven capability in managing and executing Salesforce Sandbox Refresh activities.
Responsibilities
* Enable users to onboard and get the most out of the Salesforce platform and applications.
* Understand the clients' data and assist with data modelling, data quality, and creation and maintenance of accurate reports and dashboards to meet clients' needs.
* Engage in governance processes to ensure designs are aligned to best practices and change releases meet quality assurance requirements and are approved for release.
* Be on-call in a support roster for 1 week out of every month to support P1 and P2 incidents, and critical departmental activities such as Consular and Crisis response.
* Be the front door to engaging with client and Partner Agency clients using Salesforce Applications for day-to-day support enquiries.
* Execute data updates in the production environment as directed by the business, ensuring strict adherence to data governance standards and obtaining all required approvals e.g. adhering to the Archives act.
* Support backup and restore, and disaster recovery testing and operational processes.
* Perform problem and incident determination and resolution activities.
* Deploy changes via Azure Dev Ops to Production based on guidance from the release team,
* Review and interpret Salesforce debug logs for issue resolution and validation,
* Perform PVT post deployment for Salesforce release and also participate in testing of Salesforce Platform releases.
Visa Status and Security Clearance
* Candidates
must be an
Australian Citizen.
* Candidates
must have NV1 Security Clearance.