ABOUT US
BGIS is a leading provider of customized facility management and real estate services.
With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver.
We actively seek new opportunities that drive innovation for our clients' businesses.
Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.
OUR CULTURE
At BGIS, our culture is built on three foundational pillars: Culture of Care, High Performing Teams, and Unwavering Commitment to Sustainability.
SUMMARY
The Facility Manager I is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.
Key responsibilities include:
Managing low to moderate-sized portfolios, facilities of low to moderate complexity, and contract requirements of low to moderate complexity
KEY DUTIES & RESPONSIBILITIES
For the assigned portfolio:
Manages operations and maintenance activities, as well as annual facility programs
Responsible for ensuring facility uptime objectives are met
Creates and implements annual facility management plans
Collaborates with stakeholders to implement facility-related programs
Oversees maintenance and repair activities and performance of internal Technicians and service providers
Ensures all relevant documentation is captured within service maintenance databases
Collaborates with stakeholders to evaluate capital assets and make recommendations for maintenance, repair, and replacement
Continuously seeks ways to gain greater efficiencies through best practices and sustainable initiatives
Collaborates with stakeholders to optimize assigned portfolio and create value for the client
SERVICE DELIVERY MANAGEMENT
Responsible for meeting client obligations
Resolves problems and conflicts, maintaining open communication with the client
Recommends solutions and implements actions for issues
Monitors service delivery performance against established metrics
Ensures compliance with legislated, corporate, and industry-related requirements
RISK MANAGEMENT, EMERGENCY PREPAREDNESS AND BUSINESS CONTINUITY PLANNING AND EXECUTION
Executes emergency preparedness, risk management, disaster recovery, and business continuity plans
Collaborates with stakeholders on incident management-related requirements
Acts as the focal point of contact for health and safety-related issues
Administers vendor safety-related accreditation, training, and qualification
Organizes and facilitates health and safety-related meetings with vendors
CLIENT RELATIONSHIP MANAGEMENT
Develops and maintains effective relationships with clients, ensuring ongoing client satisfaction
Acts as the focal point of escalation for issues pertaining to facilities managed
BUDGET DEVELOPMENT & MANAGEMENT
Responsible for meeting budget for assigned portfolio
Develops and manages budget for portfolio and project expenses
Liaises with Finance to ensure affordability, budget management, and ongoing profitability
PROJECT MANAGEMENT
Develops and executes project plans and related estimated costs and budget for assigned portfolio
Liaises with stakeholders to ensure projects are delivered with minimum disruptions to facilities
REGULATORY COMPLIANCE
Ensures all regulatory compliance requirements have been performed and documented
Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors
Ensures the availability of an adequate inventory of tools and supplies
KNOWLEDGE & SKILLS REQUIRED
Community college diploma or equivalent training (e.g., RPA, CET)
1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience
Facility operations and maintenance management abilities
Proficiency with facility equipment and building systems
Budget management abilities
Client relationship management abilities
Project management abilities
Emergency preparedness and business continuity planning and execution abilities
Sustainability mindset and knowledge of health and safety requirements
At BGIS, we believe that diversity and inclusion is a key business driver.
We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
BGIS is an equal opportunity employer and welcomes applications from all qualified candidates.
If you require accommodation during the recruitment process, please contact us.
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