Join to apply for the Regulatory Service Officer role at NSW Department of Customer Service
Overview
This role is with the NSW Department of Customer Service, within the Investigations and Enforcement Directorate, focusing on frontline advisory, triage and response for WHS incidents, and contributing to WHS regulatory outcomes and lessons learned for industry and the community.
Base pay range and location
Base pay range: A$84,659.00/yr - A$92,701.00/yr
Salary: A$84,659 - $92,701 plus Superannuation
Location: Gosford or Parramatta
Term: Ongoing
Closing Date: Monday 22nd September 2025 (9:59 AM)
Role and duties
Regulatory Service Officer - Response Triage and Enforceable Undertakings, SafeWork NSW
The Directorate leads and/or contributes to: frontline advisory and triage; investigation of WHS matters; management of the High-Risk Workplace and Repeat Offender Program; management and coordination of SafeWork's Enforceable Undertakings function; building and maintaining partnerships with regulators; communicating WHS regulatory outcomes and lessons learnt to industry and the community.
Responsibilities
* Provide high level administrative support to the Manager, Team Coordinator, Inspectors and Project Officers
* Maintain accurate records, ensure current information is available and comply with policies, procedures, confidentiality and privacy requirements
* Schedule meetings, manage calendars, prepare agendas and take accurate minutes
* Data entry and reporting
* Create and maintain rosters, contact lists and systems for timely management of SafeWork NSW incident notifications
* Financial management including payment of invoices, budget management and procurement
* Administrative support for the SafeWork NSW enforceable undertakings program
Requirements to be successful
* Be a resilient, motivated self-starter
* Be flexible and adaptable to changing priorities; capable of independent work
* Demonstrate discretion and confidentiality with high attention to detail
* Excellent communication and relationship-building skills with internal and external stakeholders
* Strong skills across Microsoft applications
* Advanced time management and prioritisation in a high-volume environment
* Ability to work in a team and share information to achieve outcomes
* Commitment to customer service
Application process
If you would like to apply, include a covering letter (maximum two pages) indicating why you are applying and what you would bring, plus an up-to-date resume (no more than five pages).
For questions, contact Michael Preston at (02) 9618 8412.
Please note:
* You will be required to attend the office 3 days per week
* Interviews will be held in person
Additional information
Careers at Department of Customer Service: a diverse and inclusive workplace. Information on adjustments available for the recruitment process and support for applicants with disabilities is available on request.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Administrative and Support Services and Office Administration
Note: This description preserves the content from the original posting while removing irrelevant boilerplate and duplications.
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