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Legal and Client Support Officer - Clerk Grade 3/4 - Temporary & Talent Pool - NSW Statewide
Location: NSW, AU
* Temporary Full-Time and Talent Pool recruitment
* Clerk Grade 3/4 (salary range $82,193 - $90,001 plus super and annual leave loading)
* NSW Statewide - Sydney metropolitan & Sydney regional Legal Aid offices
About us
Legal Aid NSW helps people with their legal problems in areas such as criminal law, family law, and civil law. We provide legal advice, court assistance, and family dispute resolution.
About the role
The Legal and Client Support Officer role is a valuable addition to our administration division. You will be the first point of contact for clients with complex legal and non-legal issues, providing appropriate information and organizing support or services. The role includes clerical and legal administrative support to our legal teams to deliver the best outcomes for our clients.
This recruitment will create a talent pool for similar ongoing or temporary vacancies (full-time or part-time) over the next 18 months.
About you
You are a committed, client-focused team member who delivers consistent quality services in a high-volume environment. Your high-level communication skills support interactions with clients and legal staff through reception, phone, and legal administrative functions.
Why you should join Legal Aid NSW
We are committed to diversity and inclusion
We strive to create a culturally safe and inclusive organization. We welcome applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and others.
Other benefits of working with us
* Access to training, development, and mentoring opportunities.
* Flexibility in work arrangements to help balance family and work life.
The essential requirements for this role
You must:
* Be willing to undergo a Criminal Record Check
* Hold Australian or NZ citizenship, Australian Permanent Residency, or a valid visa to work in Australia.
How to apply
You MUST submit your application online through iworkfor.nsw.gov.au. Late or email submissions will NOT be accepted.
Your application must include:
* Your resume (no more than 5 pages)
* A cover letter (no more than 2 pages) addressing the following questions:
* Describe an experience where you handled a difficult customer issue. What was the problem, what steps did you take, and what was the result?
* Share an example of a busy day at work. How did you prioritize and manage customer and business needs?
Ensure your application is complete and all questions are answered before submission.
Do you need help to apply?
If you have questions about the role, contact the Hiring Manager – Jeannine Ries at 02 9134 9314 or email:
#J-18808-Ljbffr