Sales and Customer Experience Manager
This role is a key part of our store's success, where you will be responsible for the day-to-day running of customer service and front-of-store operations. Your goal is to provide an exceptional shopping experience for our customers, ensuring a clean and safe environment.
About You and Your Skills
* You have previous experience in fast-paced customer-facing environments.
* You possess leadership skills to lead, coach, and develop your team to meet sales targets, cost control, and rostering requirements.
* You are skilled at maintaining excellent service standards, keeping the checkout area clean and safe for both team members and customers.
* You can drive a one-team culture that prioritizes the health, safety, and wellbeing of team members.
* You are customer-obsessed and strive to continually understand diverse customer needs to deliver an outstanding shopping experience.
What Benefits Come with This Role?
* Cash benefits: Team members receive a 5% discount on all supermarket and liquor purchases throughout the year, as well as additional double discount periods (10%) at various times. Plus, access to exclusive deals for team members.
* Reward through recognition: A digital recognition platform allows you to give and receive recognition linked to Coles values, redeemable for exciting gifts and electronic gift cards from top retailers.
* Ongoing learning opportunities: Comprehensive induction, management, and people leadership training is provided to help you thrive in this role and future roles.
* Novated car leases: Eligible team members gain access to novated leasing for new cars.
* Investment in your future: The annual team member share plan allows eligible team members to make pre-tax salary deductions to purchase shares in the Coles Group.
* Paid parental leave: Permanent team members enjoy paid leave to support work-life balance.
About Our Recruitment Process
We strive to build a gender-balanced team, fostering diversity and inclusivity within our workplace. We encourage applications from individuals of all ages, cultures, abilities, sexual orientations, and gender identities.
We adapt our recruitment process to support candidates with disabilities.