Technical Services Specialist - Parts
The ideal candidate will be a technical expert with a passion for customer support and innovative solutions. They will thrive on solving complex technical issues and providing exceptional support to distributors, dealers, and customers.
This role offers the opportunity to work with cutting-edge technologies and innovative solutions in a collaborative and supportive work environment. The successful candidate will have access to professional development and training opportunities, as well as a competitive salary and benefits package.
Key Responsibilities:
* Provide technical parts advice and support to the Customer Service team, dealer network, and direct customers.
* Process and manage customer orders, follow up on back orders, and provide updates to customers.
* Assist customer service with parts interpretation, technical information, and product specifications.
* Establish and develop communication with Original Equipment Manufacturers (OEMs) as needed.
* Implement procedures to increase productivity and efficiency.
* Coordinate rework programs with Warranty and Product Manager - Equipment.
Qualifications:
* Experience in a technical role in a commercial environment.
* Lawn and garden or OEM equipment experience preferable.
* Strong customer focus with the ability to work across internal teams to deliver exceptional customer experiences.
* Excellent PC and Microsoft Office literacy.
* Strong numeracy and literacy skills.
* Knowledge of safe working practices.
* Familiarity with SAP RP/3 and Infor CRM (desirable).
* Ability to handle customer complaints professionally and maintain successful business relationships.
* Strong time management and organizational skills.
* Ability to work in a fast-paced, high-demand environment.
Benefits:
This role offers a range of benefits, including access to professional development and training opportunities, a competitive salary and benefits package, and the chance to make a significant impact on customer satisfaction and product quality.
About This Role:
We value people and performance equally, fostering an ethical workplace where relationships thrive on trust and respect. We recognize that people participate in different ways in the workforce and bring with them diverse perspectives, backgrounds, and experiences. We are committed to creating an inclusive environment where all individuals feel respected, supported, and able to contribute fully.