**IT Service Desk Officer (Level 1/2)***
Multiple Residential Full Time Positions
**About the Role**
We are seeking an experienced, resourceful and detail-oriented individual who is willing to show initiative and contribute a positive and adaptable attitude to our multi-functional Information Technology **(IT)** team.
Reporting to the Service Desk Supervisor, you will play a pivotal role as part of a small and dedicated team of IT professionals. Bring your enthusiastic approach and customer service brilliance with the ability to manage multiple requests with different priorities, within agreed time frames.
This is a permanent, full-time position working an attractive residential roster (8 days on, 6 days off, 10 hours per day).
You will have a technical background in information technology support and will have worked as part of a service desk team previously and display:
- experience in Windows 10, 11 and Microsoft Office 365;
- experience providing outstanding support to a range of users;
- high level computer literacy and problem solving skills;
- excellent interpersonal and communication skills
- network troubleshooting;
- an ability to demonstrate initiative and attention to detail;
- well-organised and have a professional manner with focus and proactive approach to customer service;
- a team player yet be able to work independently when required;
- adaptability. A willingness to learn is key in this role;
- creates a positive customer support experience that builds strong relationships;
- log and resolve incidents and requests, and manage IT outages and disruptions;
- setup, configure and deploy new IT hardware across the company;
- create and maintain documentation;
- work closely with the IT Team and take initiative to improve IT operations;
- effectively prioritize and handle multiple tasks simultaneously;
- gather information relating to outages and work with senior resources to minimize downtime; and