Serco Adelaide, South Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Workforce Coordinator role at SercoSerco Adelaide, South Australia, Australia2 weeks ago Be among the first 25 applicantsJoin to apply for the Workforce Coordinator role at SercoDirect message the job poster from SercoJoin a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:Career development and training opportunitiesTools that support smarter ways of working (ServiceNow, Genesys, UKG, T2W)Supportive team culture that values innovation and collaborationMake an impact at SercoAs a Workforce Coordinator in our Operational Support Centre (OSC) team, you’ll play a key role in optimising staff utilisation, strategic and operational workforce planning, and ensuring roster compliance with industrial awards across the business. Supporting Serco contracts across Australia, you’ll deliver key insights and recommendations that shape our workforce strategy and help achieve contract KPIs. If you’re looking to step into workforce planning, this is your opportunity.You’ll spend your time focused on:Workforce Planning - 40%Strategic workforce analysis - 30%Workforce management administration - 20%Reporting and analytics - 10%As a Workforce Coordinator in the OSC team, you’ll make a positive impactby:Managing end-to-end roster processes, including building, optimising, and maintaining rosters.Maximising staff utilisation and recommending strategies to meet service delivery KPIs.Ensuring rosters align with industrial instruments and Serco policies.Providing reports and analytics to inform recruitment decisions.Driving process improvements and implementing innovative solutions.Building strong relationships with internal stakeholders across the business.Serco is a place foryouTo be successful in this role you’ll have:A keen eye for detail and a commitment to accuracy.Experience with workforce management methodologies and Workforce Management Software systems.Proficiency in Microsoft Excel, including pivot tables and formulas.Excellent verbal and written communication skills.Ability to prioritise tasks under pressure and maintain attention to detail.In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.Are you ready to do important work that really matters?At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to grow your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.We celebrate diversity and welcome applications from all backgrounds and cultures – including Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, veterans, and people with disability. You’ll also have access to Employee Networks led by colleagues who are passionate about inclusion and belonging.Impact a better futureat Serco.Serco is a place where you can growJoin a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:Career development and training opportunitiesTools that support smarter ways of working (ServiceNow, Genesys, UKG, T2W)Supportive team culture that values innovation and collaborationMake an impact at SercoAs a Workforce Coordinator in our Operational Support Centre (OSC) team, you’ll play a key role in optimising staff utilisation, strategic and operational workforce planning, and ensuring roster compliance with industrial awards across the business. Supporting Serco contracts across Australia, you’ll deliver key insights and recommendations that shape our workforce strategy and help achieve contract KPIs. If you’re looking to step into workforce planning, this is your opportunity.You’ll spend your time focused on:Workforce Planning - 40%Strategic workforce analysis - 30%Workforce management administration - 20%Reporting and analytics - 10%As a Workforce Coordinator in the OSC team, you’ll make a positive impactby:Managing end-to-end roster processes, including building, optimising, and maintaining rosters.Maximising staff utilisation and recommending strategies to meet service delivery KPIs.Ensuring rosters align with industrial instruments and Serco policies.Providing reports and analytics to inform recruitment decisions.Driving process improvements and implementing innovative solutions.Building strong relationships with internal stakeholders across the business.Serco is a place foryouTo be successful in this role you’ll have:A keen eye for detail and a commitment to accuracy.Experience with workforce management methodologies and Workforce Management Software systems.Proficiency in Microsoft Excel, including pivot tables and formulas.Excellent verbal and written communication skills.Ability to prioritise tasks under pressure and maintain attention to detail.In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.Are you ready to do important work that really matters?At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to grow your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.We celebrate diversity and welcome applications from all backgrounds and cultures – including Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, veterans, and people with disability. You’ll also have access to Employee Networks led by colleagues who are passionate about inclusion and belonging.Impact a better futureat Serco.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionStrategy/Planning and AdministrativeIndustriesFacilities ServicesReferrals increase your chances of interviewing at Serco by 2xSign in to set job alerts for “Workforce Coordinator” roles.Implementation Support Officer, Early ChildhoodAdelaide, South Australia, Australia 2 weeks agoMile End, South Australia, Australia 2 weeks agoCasual Register - Administration Support OfficerAdelaide, South Australia, Australia 1 week agoAdministration Assistant (Clinical Safety and Quality)Adelaide, South Australia, Australia 3 days agoAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 21 hours agoAdelaide, South Australia, Australia 3 days agoAdelaide, South Australia, Australia 3 days agoSenior Workforce Lead | Operations Excellence | HybridAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia A$120,000.00-A$170,000.00 2 days agoAdelaide, South Australia, Australia 3 weeks agoSouth Plympton, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 day agoChristies Beach, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 months agoEastwood, South Australia, Australia 4 days agoHendon, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 3 days agoReceptionist / Office Administrator - AdelaideAdelaide, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 3 weeks agoSenior Workforce Lead | Operations Excellence | Any LocationAdelaide, South Australia, Australia 1 week agoASO5 2 x Senior Executive Support OfficersAdelaide, South Australia, Australia 1 week agoDry Creek, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 month agoExecutive Assistant to Head of Junior SchoolNorwood, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 4 months agoPurchasing and Administration Officer Central Office - GlensideGlenside, South Australia, Australia 1 day agoTaperoo, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia A$110,000.00-A$140,000.00 1 week agoAdelaide, South Australia, Australia 5 hours agoGlenelg, South Australia, Australia 3 weeks agoWe’re unlocking community knowledge in a new way. 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