Primary Details Time Type: Full time Worker Type: EmployeeLocation: Adelaide, SAType: 12-month fixed term contractThe opportunityAn exciting opportunity has become available for an experienced client service/customer service professional to join our Insurance Recoveries team, where you'll play a key role in identifying and managing complex motor and property insurance recoveries. This role offers the chance to make a real impact on business outcomes while working in a supportive and collaborative environment.Your new roleDetermine and initiate the most appropriate investigations and assessments to maximise recovery opportunities and business outcomes.Develop and implement strategic recovery claims approaches that align with QBE’s business development and profitability goals.Lead the optimisation of complex motor recoveries, including the strategic use of legal and specialist resources.Analyse complex and high-value claims to identify and pursue viable recovery opportunities.Build and manage strong relationships with internal and external stakeholders—including brokers and business partners—to enhance outcomes, influence, and brand reputation.Continuously improve recovery processes by leveraging insights that align with the evolving needs of customers, partners, and the broader business.About youProfessional experience preferably in a client service/insurance/liability/legal or operations-based position will be highly regardedSound knowledge of the end-to-end general Insurance business, particularly claims (desirable)Must be able to multitask and prioritise workloads in a fast-paced environmentA high degree of influencing skills, partnered with strong written and verbal communication skillsStrong analytical skillsProficient in Microsoft Office with the ability to operate multiple systemsAbout QBEWe can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!BenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balanceOur ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks’ gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBE’s Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersRewards & RecognitionWe value our employee’s experience with us and are proud to have been recognised for the following awards:2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsPlatinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusionRanked 3rd place in the AAGE Top Graduate Employers 2023for medium sized programas voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021Apply nowClick APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.comSkills:Analytical Thinking, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Management, Debt Collections, Detail-Oriented, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Recordkeeping, Standards Compliance Application Close Date: 08/06/2025 11:59 PMHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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