Work as a Customer Service Representative in our dynamic team, providing exceptional support to clients across Australia.
Job Description
We are seeking an experienced and enthusiastic individual to join our team as a Service Centre Operator. In this role, you will be the primary point of contact for customers, providing technical support via phone or email, and ensuring their queries are resolved efficiently.
The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong understanding of technology. You will also be required to collaborate with colleagues and partners to resolve complex issues and ensure seamless service delivery.
This is a full-time opportunity that requires flexibility, including working on weekends. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply.
Key Responsibilities:
* Provide high-quality technical support to customers via phone or email
* Assist with customer queries and complaints in a professional manner
* Monitor systems and run diagnostics to identify and resolve issues
* Collaborate with colleagues and partners to resolve complex problems
Requirements:
* A passion for delivering exceptional customer service
* Excellent communication and problem-solving skills
* Strong knowledge of technology and its applications
* Ability to work well under pressure and meet deadlines
* Flexibility to work on weekends and varying shifts