Job Description The Digital Producer role within AbbVie works alongside the cross-functional commercial teams to help shape solutions and support the omnichannel roadmap. You will build strong relationships with key stakeholders, playing a key support role ot the marketing and medical teams in aiding the implementation of omnichannel campaigns and projects, including maintaining our customer self-service website and marketing automation platform on the Salesforce Marketing Cloud. KEY DUTIES AND RESPONSIBILITIES Content preparation, creation and implementation in line with brand team needs eDM/website content release planning Manage releases from end to end and publish updates, ensuring project governance is adhered too with follow up QA to ensure quality and customer experience Produce and implement designs for web, mobile, banners, eDMs and social media assets, adhering to brand guidelines Build and manage customer journey’s in Salesforce Marketing Cloud Proactively monitor analytics for improvements to UX Proactively monitor digital campaigns and identify maintenance/quality improvements Consistently test and review the output of projects for quality assurance and user experience Work with cross functional CEX and BTS teams to ensure all stakeholders are updated on the delivery of omnichannel campaigns QA solutions in testing environments to ensure quality and customer experience is high Help optimize internal Omnichannel experience team processes to support simpler “intake of requirements” from the business into the team work flow Report any adverse event within 24 hours as per AbbVie’s policies and procedures. Proactively participate in AbbVie’s WHS programs, adhere to policies and promote a safe work environment at all times. Adhere to AbbVie’s internal codes of conduct and compliance processes. Other ad hoc duties such as administrative duties, as requested.