Role
You will coach, develop and inspire a team of front-line consultants who manage the financial and legal affairs of clients who the Victorian Civil Administrative Tribunal have determined need their affairs administered by State Trustees.
With a passion for client experience, you will work collaboratively with other leaders and stakeholders to improve service delivery by providing insights, analysis and reporting to positively impact the client journey.
You will also engage with external stakeholders to build new and maintain current relationships with other government agencies to assist in getting quick and meaningful outcomes for your team and clients.
Skills & Experience
1. Experience managing and leading teams in a Contact Centre/Service Centre environment
2. Experience working in a high pressure and high-volume work environment
3. Experience working in service environments that require a high degree of problem solving and professional collaboration
4. Ability to demonstrate and promote a client first culture in the organisation
5. Accountability for delivering high quality client focussed solutions to clients
6. Finding opportunities to cooperate with stakeholders to improve outcomes for clients
7. Using data and information to monitor and improve client service delivery
8. Understanding and experience working with vulnerable people,, those with disability, mental illness, at risk of financial abuse, etc and in coordinating services to meet the client needs
9. Extensive experience in personal financial administration
10. Intermediate financial analysis skills
11. Ability to make decisions whilst showing empathy and compassion
12. Ability to have difficult conversations whilst being sensitive to client needs
13. Well-developed professional communication skills and active listening skills
14. Ability to prepare commercial standard correspondence, reports and recommendations
15. Proficient in Microsoft Office
Employee Benefits
We offer a range of employee benefits including:
16. One-off work-from-home set up payment
17. Career development
18. Health and well-being programs
19. Flexible working conditions
20. Education assistance
21. Purchased leave
22. Employee assistance program
23. Reward and recognition program
24. Free Will preparation
25. Retailer discounts
26. Charitable workplace giving
27. Employee social club
How to Apply
Click the Apply button to commence the application process. In your application, please include a cover letter and CV.
We are an Equal Employment Opportunity employer committed to fairness, diversity and respect. As such, we will respond to requests for reasonable adjustments from applicants with disabilities.
We strongly encourage applications from Aboriginal and Torres Strait Islander people.