Demerit Points And Offence Management Officer
The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.
Transport Services delivers protected, reliable and accessible transport infrastructure and services to keep Victoria moving, connecting people to what matters most in their lives. We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.
About The Role: Under the general direction of the Team Leader, Demerit Points and Offence Management, assist with the management and administration of the Demerit Point Scheme and licencing and registration offences through accurate data processing. This role investigates, evaluates and resolves customer and stakeholder transactions, enquiries and complaints in accordance with established policies and procedures.
Position Outcomes / Accountabilities:
- Under general supervision, accurately process, investigate and resolve registration and licensing transactions, draft correspondence, provide advice and maintain data and information to assist in decisions in accordance with legislative requirements, established policies and business rules.
- Develop and maintain working relationships with customers and stakeholders to progress issues through understanding of relevant systems, work procedures and business rules in accordance with legislative requirements and established policies.
- Adapt to change and support innovation and business improvement opportunities to increase efficiency and customer service outcomes.
- Work collaboratively as an effective team member and participate in activities and assist others to meet team objectives and performance targets.
- Ensure data integrity and the privacy of personal information is maintained by operating within established business rules and in line with relevant legislation.
Key Selection Criteria: The DTP is seeking a detail-oriented and adaptable professional to provide accurate information and responsive correspondence across multiple channels. In this role, you will build and maintain strong stakeholder relationships, contribute effectively as part of a team, and support innovation and continuous improvement. Strong attention to detail and a commitment to data quality and integrity are essential.
Qualifications And Experience: Experience relevant to the capabilities of the role.
Culture Value: We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.
What We Offer:
- Meaningful work making Victorian communities more accessible and liveable.
- Professional growth and development opportunities across the department and the wider Victorian Public Services.
- A hybrid working model focused on collaboration and teamwork.
- Optimal work-life balance initiatives including flexible working arrangements.
- Prospect to work across multiple urban and suburban hubs.
Pre-employment checks and employment conditions: All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification.
How To Apply: Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.
Equal Employment Opportunity: The Department of Transport and Planning is an equal opportunity employer and welcomes applications from all qualified candidates.
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📌 Demerit Points And Offence Management Officer
🏢 Department of Transport and Planning
📍 Melbourne