Lead digital experiences that matter for millions of superannuation members.
We're seeking an experienced and commercially minded Senior Manager – Digital Web to play a pivotal leadership role within our Retirement Solutions business in digital delivery domain. This role is responsible for the build, run and continuous improvement of our end-user digital solutions, including member self-service platforms supporting superannuation members across Australia.
You'll balance operational excellence with strategic delivery — ensuring platforms are stable, secure and efficient today, while driving new client implementations, enhanced functionality and improved digital experiences for tomorrow.
In this role you'll be responsible for:
Strategic Leadership
* Own the day-to-day performance of Retirement Solutions online self-service platforms, aligned to Technology and Digital strategy.
* Continuously optimise platform performance, cost efficiency and delivery velocity while meeting SLAs, security standards and risk obligations.
* Partner with Product Managers, Customer Experience and Operations teams to reduce friction and improve member journeys.
* Apply a commercial lens to backlog prioritisation and roadmap planning in collaboration with Product and Client Partners.
* Lead rapid response and resolution of technical incidents in partnership with Production Support and Technology teams.
Operational management
* Oversee and triage work across collaboration and delivery platforms (e.g. Jira, DevOps) to maintain transparency and momentum.
* Work closely with delivery leaders to plan, track and optimise work across analysts, developers, testers and delivery managers.
* Partner with Release Management to coordinate delivery roadmaps and release schedules.
* Proactively manage risks and incidents to minimise impact to clients and members.
* Provide regular reporting on platform performance, availability and usage.
* Maintain awareness of competitor and market offerings to inform ongoing improvement.
People leadership
* Set clear priorities and direction for your team, adapting quickly to changing client or regulatory needs.
* Coach and develop team members, supporting technical capability uplift and career progression.
* Lead by example through strong professional standards and continuous learning.
Governance & risk
* Ensure KPIs are clearly defined, measured and reported.
* Actively manage delivery risks, dependencies and issues.
Own audit requirements and remediation actions within your remit.
What You'll Bring:
* 5+ years' experience leading digital solution teams in a high-transaction, regulated environment.
* Strong experience operating within regulatory, risk and business continuity frameworks.
* Proven ability to engage and influence senior stakeholders across technical and non-technical teams.
* Deep understanding of Agile delivery principles and best practice.
* Experience managing both project and operational budgets.
* Strong commercial acumen with a continuous improvement mindset.
* Demonstrated success leading, inspiring and developing high-performing teams.
* Solid vendor and supplier management experience, including SLAs and commercial agreements.
A genuine passion for customer-centric digital solutions with a strategic outlook.
Some of our Employment Benefits
* FlexiWorks – enabling our employees to work in the office and at home
* Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
* Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
* Talent Referral Program
* Salary Sacrificing via Superannuation
* Employee Assistance Program
* Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
* Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
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Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Successful applicants will be required to complete background screening, including police and employment history check prior to commencement of employment.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.