Customer Success Manager Role
The key to our clients' success lies in delivering impactful campaigns that drive results. As a seasoned account manager, you will be the vital link between our clients and our creative powerhouse.
Your primary goal will be to maintain rock-solid relationships with clients, understanding their needs inside out. You will need to translate client briefs into clear, inspiring creative briefs for our team, champion and present creative work with confidence and enthusiasm, and keep projects on track by ensuring deadlines and budgets are met.
* Build long-lasting connections with clients, fostering an atmosphere of trust and open communication.
* Collaborate closely with the creative team to develop innovative solutions that exceed client expectations.
* Promote and present creative work with conviction, addressing any concerns or feedback effectively.
* Oversee project timelines and expenses, guaranteeing timely completion and alignment with budgetary constraints.
* Identify opportunities for growth and expansion, contributing to the overall business development.
* Mentor junior colleagues, providing guidance and support to enhance their skills and performance.
* Maintain accurate records of meetings, decisions, and actionable outcomes, ensuring seamless collaboration and information exchange.
Requirements and Qualifications
* Proven ability to communicate effectively with diverse groups, showcasing strong interpersonal and problem-solving skills.
* Excellent organisational, attention to detail, and multitasking abilities, with a proven capacity to handle multiple priorities simultaneously.
* Strong presentation and negotiation skills, with experience in handling constructive criticism and feedback.
* Calm under pressure, able to manage competing demands and maintain a positive attitude in challenging situations.
* Strategic thinking with a creative edge, capable of developing innovative solutions and approaches.
* Results-driven mindset, focused on achieving goals and exceeding expectations.
Benefits and Perks
* A dynamic and supportive work environment, offering opportunities for growth and professional development.
* Competitive salary and benefits package, reflecting our commitment to your well-being and success.
* A culture that values work-life balance, encouraging employees to thrive both personally and professionally.
* Regular team social events and activities, fostering camaraderie and teamwork.
* Access to cutting-edge tools and technologies, enabling you to stay ahead of the curve and excel in your role.