Overview
Coates Newman, Newman, Western Australia, Australia. FIFO 2/1 roster ex. Perth to Newman. At Coates Newman, the Branch Manager leads a team of customer and service professionals to safely deliver outstanding service and achieve branch goals. Responsibilities
FIFO 2/1 roster ex. Perth to Newman. Responsible for branch performance with a focus on safety, managing P&L;, and achieving KPIs related to revenue, fleet utilization, and customer loyalty. Leading, motivating, mentoring, and developing a cohesive team to deliver outstanding customer service and achieve branch goals. Ensuring the safety of your team and Coates customers. Guide and motivate staff to provide excellent customer service – a happy customer will be a returning customer. Create the best solution/outcome for our customers – develop quotes, raise purchase orders and enter hire agreements. Oversee Asset Management. Manage branch P&L;’s and KPI’s around fleet availability, fleet utilisation and customer loyalty. What You’ll Get In Return
Development and career progression pathways Access to our employee discounts, benefits and wellbeing program Purchased additional leave program Novated leasing and salary sacrifice 12 weeks Paid Parental Leave in addition to government parental leave scheme Volunteering opportunities through the Coates Foundation What You’ll Bring To The Role
Sales and operational management experience Previous team leadership experience, developing a ‘One Team’, cohesive mindset A track record of delivering on customer service KPIs Demonstrated commercial acumen Excellent Communication skills, both written and verbal Strong computer literacy, including customer databases and Microsoft Office Suite Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply. We’re committed to improving gender representation and offer opportunities for growth through leadership and development programs. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all. Visit careers.coates.com to learn more about our values and opportunities. Coates. Equipped for you.
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