Massage Fair Pty Ltd is hiring a Full time Spa Manager role in Sydney, NSW.
Job summary:
- Flexible hours available
Spa Manager – Q Spa, QVB Sydney
About Q Spa
Located in the iconic Queen Victoria Building in the heart of Sydney, Q Spa is a boutique wellness sanctuary offering a blend of traditional therapies and advanced skin treatments in a serene, elegant setting. Our vision is simple – to help our clients feel restored, balanced, and beautiful from the inside out.
We specialise in massage, facials, spa packages, and beauty therapies, combining modern skincare science with the art of relaxation. Q Spa is part of the prestigious endota network, one of Australia’s leading wellness brands, giving you the opportunity to lead a luxury spa with the support of a renowned national team.
About the Role
We are seeking a confident and inspiring Spa Manager to lead the passionate team at Q Spa. This is a fantastic opportunity for an experienced leader who is driven by exceptional customer service, team development, and operational excellence. As the face of Q Spa, you will be responsible for:
- Planning and directing daily spa operations to ensure smooth, efficient, and profitable functioning of the business
- Supervising, leading, and developing a team of professional therapists and front-of-house staff
- Driving the financial performance of the spa by achieving sales targets, managing expenses, and analysing business performance
- Providing exceptional customer service and handling client enquiries, bookings, and feedback professionally
- Ensuring the spa maintains a high standard of cleanliness, presentation, and compliance with health and safety regulations
- Maintaining accurate records related to staffing, clients, treatments, and business operations
- Upholding Q Spa’s brand standards and aligning daily practices with our values of care, connection, and professionalism
- Performing a range of qualified massage treatments, including relaxation, remedial, deep tissue, and hot stone (as applicable to your qualifications)
- Monitoring treatment room standards and treatment protocols
- Supporting training and upskilling of other therapists in massage and body therapies
About You
You are a natural leader with a passion for wellness and beauty. You take pride in creating memorable client experiences and developing high-performing teams.
You will ideally have:
- Previous spa or salon management experience
- A Certificate IV or above (or equivalent industry experience)
- Excellent leadership and people management skills
- A track record of meeting sales and performance targets
- Experience using spa booking software and Microsoft Office suite
- A warm, professional, and polished presentation
- Availability for rotating rosters, including weekends and late evenings
Why Join Q Spa?
- Be part of a luxury spa in one of Sydney’s most iconic locations
- Lead a talented and passionate team in a supportive culture
- Access to our professional development, advanced training & skincare products
- Employee discounts on treatments and retail products
- Career growth opportunities within our network
Apply Now
If you’re ready to take the next step in your spa management career and lead a team committed to excellence in wellness, we’d love to hear from you.
Submit your resume and a short cover letter outlining why you’d be a perfect fit for Q Spa.
Massage Fair Pty Ltd is an Equal Opportunity Employer.
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📌 Spa Manager
🏢 Massage Fair
📍 City of Sydney