Join to apply for the Communications Manager role at Commonwealth BankJoin to apply for the Communications Manager role at Commonwealth BankSee yourself in our teamRetail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers.See yourself in our teamRetail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers.This role sits within the Customer Service Network (CSN) Communications Team. We are part of the CSN Crew. Our team is responsible for delivering operational and strategic communications, executive communications, events, people engagement, and transforming our traditional and digital current communications channels.As well as running our own communications-specific projects and workload, we support other teams in delivering key strategic initiatives to the business. The work we do is critical in ensuring our customer-facing and support office teams around the country have the information they need to do their jobs effectively and deliver exceptional customer experiences.Do work that mattersAs a Communications Manager, you will work as an integral part of the CSN Communications team by:Assisting with the delivery of communication activities for initiatives being delivered by the team, and responding quickly to incidents and issues as they ariseOwning your own portfolio of communications projects and operational channels, and working with stakeholders across the business to plan and deliver appropriate, relevant, timely communicationsManaging the production process (from writing through to proofing, design and distribution) for important resources for our branch network and support teamsWorking with external suppliers on a significant strategic project for our people, including maintaining governance materials, running work-in-progress meetings and ensuring any issues are dealt with as they arise, and engaging our people in a consultation process as well as sharing the outcomes with themDeveloping and maintaining key CSN digital assets, including the intranet, standard operating procedures, style guides, talking points, Viva Engage channels and Teams channelsProviding writing, editing and proofreading support to the broader teamProviding communications advice and support to other teams across the CSN businessActively engaging with our stakeholders to improve the way we manage, create and deliver strategic and operational communicationsWhat will help you succeed:Demonstrated experience in an internal communications role.Preferred knowledge of retail banking and/or the financial services industry.Knowledge of and engagement with latest forms of digital, social media and technology-led communication methodsRelevant tertiary qualificationsProven ability to write clear and concise content and to shape messages to connect with different audiencesProven ability to create and manage a communications schedule, effectively prioritise work and deliver to deadline in an environment where change is the only constantAbility to assess the people impacts of changes, connect the dots across multiple projects and BAU initiatives, and propose mitigating communications activities to ensure successful outcomesPeople engagement skills and strong stakeholder managementExceptional interpersonal and communication skills, with the ability to liaise with and influence senior managementChange delivery experience – ideally in organisational, tech and/or process changeIf this sounds like you, please apply today!If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. 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We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 13/06/2025Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionMarketing, Public Relations, and Writing/EditingReferrals increase your chances of interviewing at Commonwealth Bank by 2xGet notified about new Communications Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoFrenchs Forest, New South Wales, Australia 3 weeks agoMillers Point, New South Wales, Australia 1 week agoStrathfield, New South Wales, Australia A$120,000.00-A$130,000.00 2 weeks agoSydney, New South Wales, Australia 5 days agoMarketing Manager, Engagement and RetentionSydney, New South Wales, Australia 10 hours agoAccount Manager, Social Media & Special Projects (Sydney)Greater Sydney Area $75,000.00-$85,000.00 2 weeks agoSydney, New South Wales, Australia 3 days agoSydney Olympic Park, New South Wales, Australia 2 weeks agoDirector Project Delivery CommunicationsSydney, New South Wales, Australia 3 weeks agoDarlington, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 10 months agoGovernment Communications Manager/Director (Middle East)Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 4 weeks agoChatswood, New South Wales, Australia 3 days agoSt Leonards, New South Wales, Australia 1 week agoMacquarie Park, New South Wales, Australia 2 weeks agoAssistant Marketing Manager - Australian Market (Based in Hong Kong)Chatswood, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia A$120,000.00-A$140,000.00 3 weeks agoSydney, New South Wales, Australia A$130,000.00-A$145,000.00 1 day agoInfluencer Marketing Strategic Campaign ManagerSydney, New South Wales, Australia 5 days agoMarketing Manager – Cybersecurity ConsultingSydney, New South Wales, Australia 3 days agoCommunication and Interior Design ManagerSydney, New South Wales, Australia 3 weeks agoSurry Hills, New South Wales, Australia 2 weeks agoCommunications & Content Manager - Six Month Fixed Term ContractSydney, New South Wales, Australia 21 hours agoSydney, New South Wales, Australia 20 hours agoWe’re unlocking community knowledge in a new way. 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