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Job Description - Customer Service Representative (040K4)
Customer Service Representative
AU-NSW-Sydney
Do you have excellent customer service skills? Do you want to join a luxury brand?
Join our team as a Customer Service Representative and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs
What We Offer:
* Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.
* Team Spirit: Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.
* Diversity & Fun: Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.
We are seeking Customer Service Representatives (CSRs) to support luxury brand vehicle owners with end-to-end service requirements, such as booking a service or assisting with a breakdown. Your focus is to actively listen to customer needs and concerns and document this in our case management system. With full training provided, you will be supported to ensure you deliver exceptional customer service and, if required, escalate cases for assistance. Our priority is to have our customers back on the road swiftly.
Note: this is not a high-volume inbound call center. The focus is on customer needs, building brand loyalty.
Your Role:
* Manage incoming and outgoing phone calls proficiently using typical contact center technology.
* Communicate verbally and in writing with internal and external customers.
* Prioritize concern resolution and customer satisfaction.
* Prioritize urgent matters while maintaining overall productivity.
* Accurately input and retrieve relevant information in our Customer Relationship Management (CRM) system.
What You Bring:
* Completed a High School Certificate
* At least 1 year of work experience in a customer service role.
* Communicates both verbally and in written correspondence at an above-average standard.
* Strong verbal and written communication skills
* Detailed listening skills
* Strong customer service, interpersonal, and relationship-building skills
* Time management and ability to prioritize projects and customer needs
* Knowledgeable in MS Office, Email, SMS, and Chat
What You'll Get:
* Free onsite parking
* Walking distance to Mascot train station
From its inception, Percepta LLC has specialized in creating customer loyalty for its clients across the globe. Delivered through multiple channels and speaking multiple languages, we bring first-class service to each market we support.
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