Strategic Customer Program
SAP's Strategic Customer Program (SCP) fosters long‐term partnerships with our most valued customers. Our program is built on trust, collaboration, and innovation, enabling us to deliver exceptional value and drive customer success.
What you'll do:
* Build deep, trusted relationships with customers' C‐level executives and senior stakeholders, ensuring alignment between their business priorities and SAP's solutions.
* Define and co‐create a strategic roadmap with the customer, focusing on achieving sustainable business outcomes and transformation.
* Lead the execution of the SAP Strategic Customer Program (SCP) in your account(s) by orchestrating a cross‐functional Extended Account Team to deliver exceptional customer experiences.
* Develop a high‐performing team culture based on collaboration, innovation, and continuous improvement within customer engagements.
* Set up and facilitate multi‐level governance frameworks that ensure alignment between SAP, its partners, and customer leadership.
* Support the expansion of SAP's footprint by leveraging SAP solutions and partnering with system integrators, technology partners, and consulting firms.
* Drive sales execution with focus on cloud revenue growth, net bookings and adoption/consumption, ensuring sales targets are met or exceeded.
* Conduct Quarterly Business Reviews (QBRs) with key executives to assess KPIs, value realization and future opportunities.
* Orchestrate Customer References and Advisory Council participation to influence peer decisions and SAP roadmaps.
* Invest in AI literacy and foster the use of AI to raise productivity, decision quality and engagement velocity.
What you bring:
* Strong background in account leadership, public sector industry knowledge, and business acumen.
* Proficiency in building robust executive relationships and establishing governance structures.
* Thought leadership and deep expertise in value‐based selling practices and strategic decision‐making.
* Solid general knowledge of SAP solutions and strong communication skills.
* Proven track record of delivering tangible business results and consistently overachieving targets for cloud revenue growth, net bookings and adoption/consumption.
* Experience working with customers across the Public Sector industry.
Meet your team:
You will work with a diverse extended account team including sales, value advisory, enterprise architecture, consulting, and customer success specialists, supported by Regional and Global SCP teams.
Professional Skills
* Business Acumen – deep knowledge of client operations and business models.
* Strategic Thinking – translate strategy into initiatives that achieve customer goals.
* Accountability – deliver on commitments and exceed expectations.
* Influencing Skills – integrate within customer leadership and earn a seat at the table.
* Process Improvement – use QBRs and data to drive operational efficiency.
* Technology Innovation – understand how technology shapes the customer's industry.
Role‐Specific Skills
* Account Strategy – develop comprehensive Strategic Account Plans.
* Executive Conversations – engage effectively with C‐level leaders.
* Account Governance – establish clear governance structures and cadence.
* Relationship Building – build high‐level partnerships with clients.
* Team Leadership – coordinate extended account team resources.
* Complex Sales – position and execute large, complex deals.
* Industry Knowledge – deep knowledge of public sector industry and trends.
* Partner Relationship Management – engage consulting firms and integrators.
Equal Employment Opportunity Statement: SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, veteran status, or disability.
Requisition ID: 447017 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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