The Company:The client is a leading provider of integrated electronic security and surveillance solutions, specializing in the design, installation, and maintenance of cutting-edge security systems across various industries. The company is known for delivering tailored solutions to critical infrastructure and large commercial sites throughout Australia.The Role:We are seeking an experienced and customer-focused Key Account Manager to take ownership of key client relationships and ensure exceptional service delivery across assigned accounts. Your focus will be on growing and retaining existing accounts, identifying upselling opportunities, and acting as a trusted advisor for your customers.Manage and nurture long-term client relationships, ensuring satisfaction and service excellenceBe the primary point of contact for assigned accounts, resolving issues and driving continuous improvementIdentify and pursue opportunities to grow existing accounts through additional services or solutionsCollaborate with internal teams (service, operations, and projects) to deliver on client expectationsMonitor account performance and ensure alignment with agreed SLAs and KPIsPrepare account reviews, reports, and assist in renewals or contract negotiationsThe Candidate:Minimum 5 years of experience in the Electronic Security industryProven experience managing accounts and building strong, long-term client relationshipsStrong understanding of high-security alarm systems and electronic security solutionsExcellent communication and problem-solving skills with a client-first mindsetDemonstrated ability to identify upselling and cross-selling opportunitiesDriver’s Licence (mandatory)VIC Security Licence (mandatory)To Apply:Click the 'Apply Now' button below.orEmailconore@austcorpexecutive.com.au
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