Overview
The HATS Group is the UK's foremost private healthcare provider, excelling in patient-centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). The CQC regulates health and social care providers under the Health and Social Care Act 2008. HATS Group is a provider of Private Ambulances, and this activity is regulated by the CQC. HATS Group is regulated by Local Authorities for services delivered under SEND. The group operates with professionalism and excellence, with a fleet of over 800 vehicles and delivering over 2,000,000 passenger movements annually. We have an opportunity for a Passenger Assistant to join our team.
The working hours for this role are daily from 07:00 – 10:00 and 14:00 – 17:00 on a 16 hour contract.
Job purpose: To escort and assist clients with special needs, board and alight vehicles in their daily journey to and from home, school, centre or other destinations as directed.
Position in the Organisation Chart: Team leader > Controller > Passenger Assistant
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About The Role
Main duties:
* Ensure safety and wellbeing of clients throughout the journey and handover.
* To ensure that the client gains safe entry to either the vehicle or their destination.
* Ensure safety and wellbeing of transport users throughout the journey and handover from and to: residence/parent/guardian/carer; primary helper at school; or to care assistants at centres. Assist passengers to board and alight vehicles using appropriate means, including physically assisting passengers with severe disabilities.
* Ensure appropriate communication is maintained and presented to the Controller, specifically relating to the reporting of any problems regarding transport of a client (e.g. disruptive behaviour, absenteeism, lateness).
* Apply health and safety standards to ensure the welfare of clients in general and when assisting with boarding and alighting of passengers. This includes physically assisting passengers with severe disabilities and/or varying medical conditions (particularly when using tail-lifts), securing clients in seats using the requisite safety restraining system, and ensuring that all wheelchairs are correctly secured to retaining mechanisms or securing points within the vehicle.
* Be responsible, alongside the driver, for keeping the interior and exterior of the vehicle clean and tidy to required standards, including hygiene control. Wear necessary personal protective equipment and uniform as required.
* Participate in flexible working hours with core hours generally between 07:00–09:00 and 14:30–16:30. Undertake additional work as the service needs dictate. Follow instructed daily and weekly work schedules and report to the Controller where incidents or problems occur.
* Operate in a predominantly outdoor environment on vehicles transporting clients to various locations and work in a safe and efficient manner in all weather, traffic and road conditions.
* The jobholder must not have any physical or mental limitations that could interfere with safe passenger passage, assistance, and emergency activities.
Daily Functions Of This Role Include
* Operating and using appropriate techniques and equipment (e.g., tail lifts, seating restraints) as part of daily routine.
* Health and safety/manual handling activities (pushing, lifting, carrying) and assisting with transfers via stairs where reasonable and appropriate.
* For identified clients, assistance with dressing and emergency toileting may be required.
Variations of duties depend on the service user's needs, including: special needs (mobility problems, learning difficulties, mental health problems, elderly, disabled); types of transport operating (fleet vehicles including those adapted for disabled access); and numbers and ages of service users.
The work may involve substantial risk to personal safety from day-to-day activities.
Work Dimensions
The jobholder generally works within established guidelines and may occasionally need to use initiative to solve basic problems related to escorting clients, e.g., manoeuvring on boarding/alighting a vehicle. For more complex issues, the Controller or other HATS supervisor should be consulted.
Role
The role involves contact with Parents, guardians, carers, attendants, teachers, centre organisers, Council staff and other HATS employees in a multi-ethnic environment and provides readily available information or assistance to:
* Clients of Transport Services
* Staff of centres or schools
* Parents/guardians or primary helper
Rehabilitation of Offenders Act statement: The jobholder is exempt from the provisions of the Rehabilitation of Offenders Act 1974 and is required to disclose offences accordingly.
The jobholder may be required to use mobile communications, tracking equipment, radio, telephone, messaging, global positioning (but not limited to) and is accountable only for the use of equipment/resources associated with the normal daily activities.
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