Your Role
Join a dedicated refuge team supporting women and children experiencing domestic and family violence and homelessness. In this hands‐on role, you will help welcome new clients, provide day‐to‐day support, and ensure the refuge remains a safe, stable, and empowering environment. You will play a key part in the daily operations of the refuge, working closely with Case Workers to support clients through crisis and recovery.
Your Responsibility
* Support clients with day‐to‐day needs, including children
* Assist with client intake, daily handovers, and accurate record keeping
* Contribute to a safe, welcoming, and trauma‐informed environment
* Support and supervise client activities, groups, and programmes
* Provide practical support, information, and referrals
* Advocate for clients with external services as required
* Transport clients when needed
* Assist with accommodation operations, including general upkeep and infection control
* Support clients to build independent living skills
* Work collaboratively within a team and across services
You Will Need
* Being a woman is a genuine occupational requirement for this role under Section 31 of the Anti‐Discrimination Act 1977
* Certificate or relevant experience in accommodation or community support, or currently studying
* Understanding of domestic and family violence and its impact on women and children
* Strong communication and computer skills
* Ability to work independently and contribute to a positive team environment
* Sound judgement and confidence in crisis situations
* Compassionate, respectful, and non‐judgmental approach
* Knowledge of workplace health and safety practices
* Flexibility to work shifts, including public holidays if rostered
* Current First Aid Certificate
We Offer
* Supportive Team – Join a welcoming, values‐driven team with a strong sense of community.
* Boost Your Take‐Home Pay – Access up to $15,900 in tax‐free benefits for everyday expenses.
* Career Progression – Grow with clear pathways to leadership and internal opportunities.
* Learning & Development – On‐demand training to support your professional growth.
* Wellbeing Support – EAP and wellness services to support your mental and physical well‐being.
* Inclusive Culture – Thrive in a diverse workplace with active RAP and DIAP programs.
* Leave Benefits – 5 days Sorry Business Leave, Mental Health/Wellbeing Day Off, 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life.
St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.
The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre‐employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.
Email for queries: careers.nsw@vinnies.org.au
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