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Senior Recruitment Consultant | Mining OEMs
Company Overview
A leading OEM in the mining-equipment sector, delivering high-performance crushers, mills and wear-resistant components. The Perth office is a close-knit team of 10, emphasising autonomy, technical excellence and genuine work-life flexibility.
Role Purpose
As the WA Customer Support Account Manager, you will own and develop a portfolio of 5-6 key site-based accounts. Reporting to the Regional Customer Support Manager, you will drive spare-parts sales, after-sales service uptake and enduring customer relationships through proactive engagement, technical support coordination and strategic account planning.
Key Responsibilities
* Account Management:
o Serve as primary liaison for 5-6 major mining sites across WA
o Conduct regular site visits to build trust, diagnose needs and identify upsell/service opportunities
* Sales & Quoting:
o Prepare and manage quotations, orders and pricing through the company's ERP/CRM system
o Meet and exceed quarterly targets for spare-parts revenue and service contracts
* Technical Coordination:
o Collaborate with field-service teams to resolve on-site issues and optimise maintenance schedules
o Ensure parts availability and logistics to minimise downtime
* Customer Engagement:
o Represent the business at site events, industry forums and customer workshops
o Handle customer inquiries and escalations with professionalism and a solutions-focused approach
* Portfolio Development:
o Maintain accurate account records and sales forecasts
o Review performance metrics regularly to inform strategic account plans
Key Requirements
* Experience:
o 4-5+ years in mining-related account management or spare-parts sales
o Proven track record with crushers, drill bits, mill liners or similar equipment
* Technical Aptitude:
o Mechanical curiosity and the ability to communicate effectively with operators and maintenance crews
o Competent user of ERP/CRM systems (experience with Epicor is advantageous)
* Interpersonal Skills:
o Excellent relationship-building and negotiation skills
o Resilient under pressure; adept at managing customer feedback and escalations
* Work Style:
o Highly autonomous self-starter with strong organisational discipline
o Flexible to travel across WA (~1-2× per month) and balance office/WFH arrangements
Seniority level
* Seniority levelEntry level
Employment type
* Employment typeFull-time
Job function
* IndustriesMining
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