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Senior Recruitment Consultant | Mining OEMs
Company Overview
A leading OEM in the mining-equipment sector, delivering high-performance crushers, mills and wear-resistant components.
The Perth office is a close-knit team of 10, emphasising autonomy, technical excellence and genuine work-life flexibility.
Role Purpose
As the WA Customer Support Account Manager, you will own and develop a portfolio of 5-6 key site-based accounts.
Reporting to the Regional Customer Support Manager, you will drive spare-parts sales, after-sales service uptake and enduring customer relationships through proactive engagement, technical support coordination and strategic account planning.
Key Responsibilities
Account Management:
Serve as primary liaison for 5-6 major mining sites across WA
Conduct regular site visits to build trust, diagnose needs and identify upsell/service opportunities
Sales & Quoting:
Prepare and manage quotations, orders and pricing through the company's ERP/CRM system
Meet and exceed quarterly targets for spare-parts revenue and service contracts
Technical Coordination:
Collaborate with field-service teams to resolve on-site issues and optimise maintenance schedules
Ensure parts availability and logistics to minimise downtime
Customer Engagement:
Represent the business at site events, industry forums and customer workshops
Handle customer inquiries and escalations with professionalism and a solutions-focused approach
Portfolio Development:
Maintain accurate account records and sales forecasts
Review performance metrics regularly to inform strategic account plans
Key Requirements
Experience:
4-5+ years in mining-related account management or spare-parts sales
Proven track record with crushers, drill bits, mill liners or similar equipment
Technical Aptitude:
Mechanical curiosity and the ability to communicate effectively with operators and maintenance crews
Competent user of ERP/CRM systems (experience with Epicor is advantageous)
Interpersonal Skills:
Excellent relationship-building and negotiation skills
Resilient under pressure; adept at managing customer feedback and escalations
Work Style:
Highly autonomous self-starter with strong organisational discipline
Flexible to travel across WA (~1-2× per month) and balance office/WFH arrangements
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Industries
Mining
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