IT Systems Admin and Application Support
The role of IT Systems Admin and Application Support Engineer is a vital part of our organization's infrastructure. As an IT Systems Admin, you will be responsible for ensuring the smooth operation of our IT systems, including network management, server administration, and user support. You will also provide application support for various business applications, ensuring that they are running efficiently and effectively.
Key Responsibilities:
* Resolve IT tickets with high quality, ensuring problems and root causes are documented and knowledge base articles are generated.
* Design and maintain automated workflows for Corporate IT Processes such as employee onboarding, offboarding, and role-based access management to improve compliance and reduce manual effort.
* Provide system administration and application support for Microsoft 365, Azure AD, Atlassian, Salesforce, and other key SaaS platforms.
* Support the delivery of departmental digital transformation projects by configuring and enabling enterprise applications.
* Maintain and optimize SaaS license usage and asset management to reduce costs and improve efficiency.
Key Requirements:
* Proven ability to resolve complex IT issues within SLA-driven environments.
* Strong problem-solving, analytical, documentation and communication skills to capture resolutions and produce reusable knowledge base content.
* Hands-on automation skills using Power Automate, PowerShell, or similar scripting.
* Ability to learn new technical skills in a constantly changing environment.
* Strong technical knowledge of Microsoft 365, Azure AD, Windows/MacOS platforms, Windows Servers and Networking. Exposure to Atlassian, Salesforce, and SaaS Platforms would be desirable.
* Working knowledge of ITIL practices.
* Awareness of emerging AI and automation trends in IT support and service delivery.
* Bachelor's degree in information systems/technology or equivalent practical experience.
* 1-3 years' experience in IT systems administration, application support, or advanced IT support.
* Exposure to automation workflows, Salesforce, or SaaS tenant consolidation projects, with a willingness to develop further.
Why Choose Us?
* A day off for your birthday - hip hip hooray!
* Additional 4 days of leave each year.
* ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island.
* Hybrid work, with in-house baristas in Australia via the Ready Beans team.
* Access to Sonder - a technology-driven platform supported by safety, medical and mental health experts - available 24/7.
* Paid parental leave.
* Additional paid leave for miscarriage, endometriosis and menopause.
* Volunteer leave.
* Flu vaccinations.
* And plenty of ReadyTech merch drops along the way.
We are committed to creating a safe and secure working environment for all employees and complying with Australian regulations. If selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Please note that we have removed all company information and tracking codes from this job description.