Overview
The Constance is Brisbane’s only street art hotel.
With 65 guest rooms, it offers a unique and luxurious boutique experience for our guests.
We are looking for a customer service star to join our Front Office team and support our guests throughout their stay.
About The Role
Our Guest Service Agents are responsible for:
- Delivering exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the hotel, positively representing and promoting our boutique brand
- Ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
- Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
- Coordinate with other departments
- Answer and dispatch both incoming external and internal calls
- Maintain sufficient knowledge of all room rates and available packages
- Follow up on all guest requests and complaints
- Be a key part of the guest experience, interacting wherever and whenever possible
About You
We are looking for someone who has;
- a desire to genuinely help people
- Front Office/reservation experience preferred but not essential, we are employing on attitude not just experience
- the drive to deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional interactive social skills
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays
- A positive mindset and a can do attitude
About Us
The Constance Hotel: Ideally situated in the heart of Fortitude Valley is Brisbane’s only street art hotel.
The Constance is a boutique hotel that blends edgy design with a playful atmosphere.
The property features 65 boutique rooms, versatile meeting spaces, a gym, and a rooftop bar.
Why work for Lancemore Hotels?
A pioneer in boutique hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.
- We strive on constantly growing and seeking approaches to be better in everything.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
Please Note: Only applicants with valid working rights in Australia
If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established Boutique Hotel brand and supportive team, then...
Click the 'APPLY NOW' button or
Our Values
Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth
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Required Skill Profession
Hospitality & Leisure
📌 Guest Service Agent Casual The Constance Hotel Brisbane
🏢 The Constance Hotel
📍 Australia