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Sydney Markets is home to the largest Fruit, Vegetable, and Flower Market in the Southern Hemisphere, driving over 3 billion dollars in economic activity each year through our 2,000 shareholders. With 6,000 people working on site daily, Sydney Markets is a critical link in Australia's food supply chain, ensuring that fresh produce reaches over 7 million Australians every day.
About the role
In this 6 month contract role, you will own and deliver the training strategy for the ERP implementation. Design tailored training, conduct workshops and one-on-one coaching, provide go-live floor support, and embed user adoption strategies to ensure tenants and staff embrace the system with confidence.
Why this role matters
As we prepare for the implementation of our recent ERP platform, we need someone to ensure staff and tenants feel confident and supported. You’ll lead training efforts and provide hands-on support during and after launch.
Your impact
- Create compelling training : Develop and customise training materials for diverse audiences, making the new ERP easy to learn.
- Deliver dynamic sessions : Conduct group workshops and one-on-one sessions starting two months before go-live, continuing through post-implementation.
- Support users : Provide on-the-floor support during the transition, addressing questions and resolving issues.
- Refine and improve : Collect feedback and continuously enhance training materials and delivery methods.
Key behaviors
- Patience and empathy in guiding users through change.
- Adaptability to different learning styles and levels.
- Confidence in public speaking and facilitation.
- Expertise in instructional design and training delivery, ideally for ERP systems.
- Strong communication and presentation skills.
- Experience with post-implementation support and user adoption strategies.
Key Responsibilities
- Develop engaging ERP training materials for varied audiences
- Design playcards and use-case scenarios for hands-on learning
- Run workshops, group classes, and one-on-one coaching
- Deliver training starting two months pre–go-live through post-launch
- Resolve user issues and answer system queries live
- Gather feedback from sessions and refine material
- Drive user adoption with tailored support strategies
- Maintain training documentation and guides
- Champion empathy, patience, and adaptability in learning
Skills & Qualifications
- Microsoft Dynamic Business Central
- Instructional design
- ERP training delivery
- Communication & facilitation
- User adoption strategies
- Post-implementation support
- Playcards & scenario-based learning
Application questions
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Training Lead?
- Do you have a Certificate IV in Training and Assessment?
- What’s your expected annual base salary?
- How much notice are you required to give your current employer?
- How many years of experience do you have as a facilitator?
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