Perfectly located on the banks of the river and a stone's throw to the Botanic Gardens, the Stamford Plaza is Brisbane's finest 5‐star luxury Hotel. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of corporate, special events and wedding functions, alongside a variety of busy food and beverage outlets.
About the Role
We are currently seeking an enthusiastic and customer‐oriented, entry‐level Reservations Agent to join our Reservations team on a full‐time basis. Reporting directly to the Reservations Manager, this position involves promoting and selling the Stamford Plaza Brisbane Hotel accommodation, services and facilities, while developing strong relationships with corporate accounts, travel agents and tour operators to ensure 5‐star customer service for all guests.
Given our prestigious property attracts many high‐profile guests, from politicians to musicians, the ability to handle a variety of guests confidentially and recognize their differing needs will position you well for this role.
Duties and Responsibilities
* Ensure all reservations are entered correctly into Opera PMS.
* Upsell hotel accommodation to increase average room rate while maintaining occupancy levels.
* Liaise closely with the Revenue Manager regarding rates, packages and overbooking situations.
* Keep updated and coordinate special requests for incoming guests with the relevant departments prior to their arrival.
* Maintain punctuality, efficiency and courteousness at all times.
* Extend personal service to guest requirements and follow through to completion.
* Stay aware of VIP guest movements, hotel events, local attractions and activities.
* Assist and liaise with Front Office when required.
* Must be able to work various shifts, including mornings, evenings, weekends and public holidays.
Skills and Experience
* Experience using Opera property management system is an advantage.
* Excellent communication skills with guests, management and team members.
* Team‐oriented and collaborative approach.
Benefits and Culture
Our "Knight's Head" logo symbolizes the strength and unity of our team. As a team member, you can expect:
* Dedication to 5‐star customer service with flair and showmanship.
* Opportunity to progress within the organisation.
* Food & Beverage discounts in all F&B outlets within the hotel.
* Complimentary shift meals.
* Complimentary dry cleaning.
Eligibility
You must be an Australian resident to apply or have visa rights to work in Australia.
#J-18808-Ljbffr