Knowledge and Asset Analyst
Optimise knowledge management and asset tracking within IT Service Operations, ensuring seamless service delivery. As a key member of the team, you will identify and implement improvements that enhance operational efficiency, service quality, and IT maturity.
This 12-month contract role is ideal for detail-oriented professionals with a passion for knowledge sharing, asset lifecycle management, and continuous improvement.
About the Role:
* Develop and maintain knowledge base systems to ensure IT teams have easy access to accurate, up-to-date information.
* Track and manage physical and digital IT assets to optimise their lifecycle and allocation to support IT operations.
* Identify and implement enhancements to knowledge and asset management processes, aligning with ITSM best practices.
* Collaborate with IT leaders, service owners, and technical teams to ensure assets and knowledge resources are effectively used.
* Monitor key performance metrics, generate reports, and provide insights to improve knowledge sharing and asset utilisation.
* Stay up-to-date with industry trends in ITSM, knowledge management, and asset optimisation to drive service excellence.
About You:
* You are an organised and analytical professional who thrives in optimising IT processes and enhancing service efficiency.
* Strong expertise in knowledge management, asset tracking, and IT service improvement.
* Ability to analyse asset usage trends and knowledge base performance to drive improvements.
* Understanding of ITIL frameworks, service delivery processes, and asset lifecycle management.
* Skilled in collaborating with IT teams, service owners, and cross-functional stakeholders.
Qualifications & Experience:
* Bachelor's degree in Business Administration, Information Technology, or a related field.
* Certification in ITIL, Knowledge Management (KM Institute), or Asset Management (ISO 55001) is highly desirable.
* Experience in knowledge management, asset tracking, or ITSM within an IT service environment.
* Experience with ITSM tools (e.g., ServiceNow, Jira Service Management) and knowledge management systems.
* Proven ability to support service improvement initiatives and contribute to IT operational maturity.
Benefits:
* A supportive work environment that provides opportunities for career progression and professional development.
* A flexible work arrangement that allows for work-life balance.
* A comprehensive benefits package, including salary packaging options as a not-for-profit organisation.