Debt Recovery Specialist
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We are seeking a highly skilled Debt Recovery Specialist to join our team. As a key member of our credit services team, you will play a vital role in managing overdue debts and executing effective recovery strategies.
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Key Responsibilities:
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1. Debt Collection Activities:
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* Manage overdue debts, collection workflows, and update notes and systems regularly.
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* Negotiate payment plans and manage incoming client requests.
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* Approve solicitor invoices and ensure timely closure of debtor files.
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2. Stakeholder Engagement and Service:
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* Provide prompt, courteous service to clients, colleagues, and other stakeholders.
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* Maintain confidentiality and follow up on commitments with professionalism.
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3. Compliance and Process Adherence:
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* Follow internal and external guidelines, ensuring compliance with ACCC debt collection standards.
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* Participate in training on collection and compliance practices.
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What We're Looking For:
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* Experience: Proven experience in a collections or accounts receivable role or similar industry.
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* Knowledge: Strong understanding of collections processes.
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* Skills: High-level communication, resilience, and attention to detail.
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* Desirable: SA Collections Licence is beneficial, or willingness to obtain one.
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Benefits:
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* Flexible Work Environment: Enjoy a hybrid model with three days in-office and two days working from home each week.
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* Learning and Development: Receive comprehensive training and support, with opportunities for growth and career progression.
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* Corporate Benefits: Access to travel insurance, corporate discounts, and a generous parental leave policy.
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* Accessible Location: Centrally located office with nearby parking options, bus stops, and easy access to public transit.
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* Remuneration: Competitive salary and opportunity to gain individual and team bonuses.
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* Excellent work culture: Work in a supportive team with a focus on continuous improvement.
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