Accommodation Operations General Manager
Join to apply for the Accommodation Operations General Manager role at University of Sydney
Accommodation Operations General Manager
Join to apply for the Accommodation Operations General Manager role at University of Sydney
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* Lead and oversee the management of student accommodation
* Offering a competitive remuneration package including 17% superannuation
About the opportunity
The Property and Development team within University Infrastructure are looking for an experienced Accommodation Operations General Manager to oversee the management of the University's student accommodation portfolio on or near the university's campuses. In this role the successful candidate will lead and manage the University's Accommodation Operations Business including providing strategic leadership to the Accommodation Operations team.
Key responsibilities:
* based at the Darlington Campus, you will lead and manage Accommodation Operations with responsibility for customer service, strategy, safety, compliance, marketing, relationships, and the business P&L
* ensure the provision of excellent 24/7 customer service across all accommodation operations, proactively identifying issues and implementing continuous system improvements
* lead the annual budget setting process in consultation with the Director, Property & Development, ensuring alignment with university procedures including annual rent setting, monthly reporting, and reforecasting
* manage the Accommodation Operations team including resource management, guidance, development, succession planning, and performance to build a high performing team that delivers exceptional outcomes
* build strong working relationships with internal and external stakeholders, partners and residents
* ensure a safe working and living environment for all staff and students, continuously monitoring and evaluating risks and opportunities for improvement in line with university policies and legislative requirements
* Support the ongoing development of a new operations pipeline, including business case input and leading the operationalisation of new accommodation assets as they near completion.
About you
* senior management experience in a student accommodation setting
* postgraduate qualifications or an equivalent combination of training and experience
* asset management experience including development of long-term plans to ensure accommodation asset are well maintained
* financial management skills including previous experience managing P&L's and managing the budget including monitoring income, costs and expenditures to ensure alignment with financial plans, forecasts and agreed targets
* demonstrated experience in the supervision, training, mentoring and performance management of staff; and experience managing and resolving a diverse range of HR issues
* extensive experience in operational management in a residential setting
* experience managing a diverse group of key stakeholders on large or complex projects and the ability to develop/cultivate productive relationships with industry providers and key users
* excellent program management and planning skills, coupled with a general understanding of the project life cycle, project documentation, project standards and methodologies.
Sponsorship / work rights for Australia
Please note: You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.
We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Victoria Ford-Rogers Recruitment Operations by email to
The University of Sydney
The University reserves the right not to proceed with any appointment.
Click to view the Position Description for
this role.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
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* Job function
Other
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