Join the world's largest strategy consulting firm exclusively focused on TMT
Come and work with some of the top clients in the TMT industry, contribute to fascinating projects across six continents, and collaborate with dynamic colleagues from around the globe. We recognize our success is tied directly to the people who comprise our team, which is why we've made it our mission to recruit the brightest and most collaborative people.
While we come from all corners of the world and have diverse backgrounds, we are unified in our commitment to excellence and integrity. We're looking for extraordinary people with exceptional performance. No matter your credentials, when you arrive at Altman Solon, if you excel, you will be rewarded.
Open Positions
Your next opportunity starts here
Whether you're graduating from college, finishing an advanced degree, or seeking new opportunities within exciting and complex sectors, there's an opportunity for you to grow at Altman Solon.
We're Altman Solon, a global leader in strategy consulting and one of the fastest-growing firms in the Technology, Media, and Telecommunications (TMT) sector. Our reputation is built on delivering cutting-edge insights and innovative solutions to some of the world's most influential companies. As we continue to expand and shape the future of TMT, we're looking for driven, talented individuals to join our dynamic team. Your skills and passion could be the perfect match for the challenges and opportunities ahead. Together, we can push the boundaries of what's possible.
Are you ready to make an impact with us? Join Altman Solon today.
YOUR RESPONSIBILITIES:
As an IT Service Associate, you'll provide level 1 and 2 support for PC and Mac users, manage user onboarding/offboarding, and ensure smooth operation of IT systems. Your primary objective will be to ensure our IT systems are running seamlessly and to deliver a superior support experience to our end-users. You will be based out of our Sydney office.
Provide first- and second-level support to PC and Mac users across the organization
* Provide thorough Level 1 & 2 technical support across both PC and Mac platforms for a diverse user base
* Manage the full IT lifecycle for employees, ensuring smooth onboarding and offboarding experiences
* Administer corporate IT systems, including Microsoft 365 services such as Entra ID and Exchange Online
* Oversee onsite hardware repairs and maintenance to minimize downtime
* Set up new devices using cloud-based tools like Endpoint Manager (Intune), Ninja, and JAMF
* Monitor and maintain IT infrastructure, including servers, system health, and inventory
* Ensure continuous, reliable IT operations with minimal disruptions
* Support IT project rollouts in collaboration with the IT Support Manager
* Maintain clear, up-to-date IT documentation
* Respond to daily incidents, service requests, and technical issues involving hardware, software, and networks
YOUR QUALIFICATIONS:
* Minimum of 2-4 years of hands-on IT support experience, ideally in a global environment
* Strong proficiency with Windows 11; MacOS experience is a plus
* Solid experience using enterprise-level ticketing systems
* Practical knowledge of user provisioning through the Office 365 Admin Portal. Active Directory is helpful
* Skilled in managing and maintaining accurate IT asset inventories
* Service-oriented approach to maintaining on-site IT hardware and services, ensuring high availability and quality
* Knowledge of Hyper-V, Azure Virtual Machines, and Azure Networking is an advantage
* Basic knowledge of antivirus software and endpoint protection tools (e.g., Windows Defender)
* Good understanding of basic networking concepts
* Fluent in English with excellent communication and interpersonal skills
* Confident, approachable, and committed to delivering outstanding support
* Able to explain technical concepts clearly and support the rollout of new IT technologies
* Highly reliable and discreet, especially when handling sensitive information
YOUR BENEFITS:
* Innovative Work Environment: Work in a dynamic team that values collaboration and continuous improvement.
* Training Opportunities: Take advantage of our regular training programs to further develop your skills.
* Unmatched Learning Opportunities: Collaborate with a dynamic team, eager to share knowledge and foster your growth
* Benefit from a global perspective: Work for a truly global, diverse, and highly motivated teams
* Join a passionate team with an entrepreneurial company culture: We strive to build a culture of diverse yet like-minded people, passionate about solving problems, making an impact, and having fun
* Central Office Location: Enjoy our centrally located office, stocked with snacks and refreshments, and unwind with Friday after-work drinks.
Altman Solon is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Altman Solon values diverse perspectives and fosters an environment where all voices are heard.
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Experienced hire FAQs
What to expect when joining Altman Solon
Why should I choose Altman Solon over other consulting firms?
Altman Solon distinguishes itself through our singular focus on the TMT sector, combining world-class industry expertise with a commitment to continuous innovation. We offer a unique blend of entrepreneurial energy and a supportive, collaborative culture.
Our flat organizational structure allows for rapid career progression, close mentorship with senior leaders, and significant client exposure from your very first project. We also offer additional benefits, including a global mobility program, family-friendly support initiatives, and opportunities for educational leave.
What types of projects and clients will I work with?
What skills and experience are you looking for in candidates?
What opportunities for professional development and career growth are available at Altman Solon?
What is the application process like?
We offer internships for those pursuing a Bachelor's or Master's degree to gain real-world experience working with some of the industry's leading clients.
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