Job Responsibilities:
1. To provide parts support needed for Aftermarket customers: Attend to parts interpretation enquires. Place parts orders with respective factories and follow up on order status. Follow up on parts related quotations, delivery and other matters; assist as appears desirable to expedite order, maintain customer acceptance. Assist with the resolution of Spare Parts issues. Generate Tax Invoices for Crane Care parts.
2. Provide SAP interface support for ANZ Aftersales / Logistics as the SAP Super User: Keeper / Maintainer of the Parts ‘SAP Manual’. Train crane Care staff on SAP systems. Responsible for SAP parts master file, extent parts into ANZ location, liaise with factories.
3. To assist and support in ensuring materials movement (pick pack and dispatching functions along with warehouse receiving and storing, when needed.
4. Physically receive and check off orders from suppliers and locate in the Parts Warehouse when necessary.
5. Assist with Parts stock take activities when required.
6. Perform other ad-hoc duties as assigned.
Job Requirement:
7. High School Diploma or higher qualification in Product and Customer Service or other relevant areas or the equivalence.
8. At least 3 years of Customer Service-related working experience preferably in the crane industry or heavy equipment industry.
9. To be familiar with all aspects of Microsoft office.
10. Possess SAP Skills will be an added advantage.