Job Title
The IT Service Technician II provides technical support to staff members, serving as an escalation path for other support team members. This role involves troubleshooting hardware and software problems, providing instruction on computer use and productivity applications, and implementing system enhancements.
* Provide TIER 1 & TIER 2 quality support on workstations and laptops, and troubleshooting.
* PC Imaging, inventory, and lifecycle support for equipment
* Serves as an escalation path for local IT Support Technicians
* Installation and troubleshooting of printers and other peripherals as required.
* Provide instruction to our user community on computer use and productivity applications.
* Proposes and implements system enhancements that will improve reliability and PC performance
* Other electronic devices as required.
Required Skills
* Outstanding customer service skills and commitment to end user experience.
* Desktop support experience with the Windows Operating Systems (Windows 10) and Macintosh.
* Experience in investigating and troubleshooting hardware and software problems.
* Demonstrated knowledge with Microsoft Office 365.
* Demonstrated experience with workstation configuration.
* Demonstrated ability to document configurations, processes, and policies
* Ability to participate on on-call rotation
* Mindfulness of security disciplines and best practice.
Benefits
* Supportive, progressive, fast-paced environment
* Competitive pay structure
* Matching 401(k) with immediate vesting
* Medical, dental, vision, life, & short-term insurance
Additional Information
AssistRx is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or any other protected category protected by federal, state, or local laws.