Job Title: Strategic Customer Service Manager
Job Description
The Senior Adviser plays a pivotal role in ensuring exceptional customer experiences by providing effective solutions and support across multiple channels. This involves managing customer complaints, collaborating with teams to enhance service delivery, and fostering a culture of continuous improvement.
Key Responsibilities:
* Supervise the operations of the Customer Service Centre by utilising consultative management techniques.
* Act as the first point of contact for escalated customer concerns and complaints.
* Develop operational plans for the Customer Service Centre, ensuring adherence to established audit requirements.
,