At Ecoblue, we take pride in our commitment to customers through our No Run-Out policy. As a key member of our customer service team, you'll be the first point of contact and play a crucial role in maintaining our exceptional reputation. This is a newly created position for a passionate CSR who is focused on delivering outstanding service and thrives in a fast-paced environment. What We Offer: A supportive and dynamic team environment Ongoing training and opportunities for personal and professional growth The chance to be part of a business that is committed to its customer-first guarantee Stable and long term full time employment The Role: Reporting to the National Production & Quality Assurance Manager, the Customer Service Representative will: Covering the 10am to 6pm shift Monday to Friday Being the first point of contact for Ecoblue customers via phone, email, and in-person. Ensure a great customer experience through prompt, professional, and solutions-focused service. Support and interface daily with the Sales Team, helping triage and manage customer enquiries, quotations, orders, and any issues. Process customer orders and dispatches, manage communication on order status and ETAs, and handle returns and exchanges. Generate reports and maintain accurate data in systems such as ECOTrack, Exo, and MYOB. Proactively suggest improvements to processes and services. The Requirements Skills & Experience: 2 years in a Customer Sales, Sales Support, Customer Support, or Call Centre role. Strong verbal and written communication skills. Experience with CRM systems, MYOB, and Microsoft Office (particularly Excel). Ability to multitask, prioritise, and manage time effectively. Patience, empathy, resilience, and excellent conflict resolution abilities. Professional presentation and excellent work etiquette. Adaptable and flexible with a can-do, hands-on approach. Strong relationship-building and customer engagement skills. Working Conditions: Shift hours: 10am – 6pm (Monday to Friday) Willingness to work ad hoc hours or weekends if required (on-call potential) Customer-centric and committed to upholding the Ecoblue culture of teamwork and excellence If you are driven by customer satisfaction, enjoy working in a collaborative team, and are keen to contribute to Ecoblue's promise of 'No stock-out, No run-out', click Apply Now to join our team! PLEASE NOTE; Shortlisted candidates will be invited to complete an Automated Video Pre Screening.