North Coast Fire & Security is a long-standing, locally owned and operated business offering service, installation, and maintenance solutions for fire protection and security systems along the North Coast. We are a growing business looking for a motivated person to fill the role of Client Account Manager in our Port Macquarie office.
What You'll Be Doing
You will be the primary point of contact for key clients, handling the day‑to‑day administration needed to keep their fire and security services running smoothly. Your duties will include:
Administration & Coordination
* Scheduling inspections, maintenance visits, and service calls
* Creating and issuing invoices and quotes
* Coordinating with internal technicians and external contractors
* Tracking job progress to ensure deadlines are met
Client Communication
* Responding promptly to client enquiries via phone and email
* Providing updates on scheduled works, pricing, and service status
* Maintaining strong relationships through clear, proactive communication
Issue Resolution
* Following up on outstanding work orders or delays
* Troubleshooting client concerns and ensuring they are resolved efficiently
* Escalating technical issues when needed (you won't need technical knowledge — just great communication skills)
Record Keeping
* Updating client files, service records, and databases
* Ensuring compliance documentation is accurate and up to date
* Preparing summary reports for clients as required
Who We're Looking For
You'll be a great fit if you have:
* Strong administration and organisational skills
* High attention to detail and accuracy
* Experience in customer service, account coordination, or administration
* Confident communication and a calm, professional approach
* Ability to juggle multiple tasks and stay ahead of deadlines
* A proactive attitude — someone who sees a problem and takes ownership
Experience in the fire/security/trade industry is an advantage but not required
Being an emergency service business, North Coast Fire & Security operates at a fast pace. An energetic approach to work and the ability to adapt to the reactive nature of the industry is essential. The successful candidate will require excellent verbal and written communication skills and engage well with customers.
Remuneration will be assessed based on the skill and experience level of the applicant. Performance will be reviewed and rewarded following a successful probation period.
Join our dedicated team committed to safeguarding people and property. We encourage applications from women, individuals of Aboriginal and Torres Strait Islander heritage, and candidates from diverse backgrounds.