Our organisation seeks a skilled Support Technician to join their busy technology department of 40 staff. Located on the Upper North Shore, this role is responsible for maintaining the stable operation of a technology environment and delivering quality services.
The focus of the position is to handle enquiries promptly and escalate as necessary. Routine support processes are documented and training is provided.
As part of the support team, you will field inbound calls, take and document support requirements, and provide basic troubleshooting and support as needed.
You will ideally have worked in a tech support or Help Desk role previously and have good knowledge of MS Office skills and general systems knowledge.
A key requirement is experience with MS0365, which the organisation has recently rolled out across their 2000+ users.
Offices are on the upper north shore, best suited to someone with their own transport as it is not easily accessible from the train line.
This is an office-based role that does not offer work-from-home flexibility.
The ideal candidate will have excellent communication skills and be able to work effectively in a team.