About Our Client
Our client is a well-established organisation in the FMCG sector, known for its commitment to quality and customer satisfaction.
Location & Role Focus
* Western Sydney Location - Greenacre
* Customer focused role and company
Job Description
* Respond promptly to customer inquiries via phone, email, and online platforms.
* Process customer orders and ensure accurate data entry into the system.
* Collaborate with internal teams to resolve customer issues efficiently.
* Maintain up-to-date knowledge of product offerings and promotions.
* Monitor and follow up on customer deliveries and logistics queries.
* Handle customer complaints professionally, aiming for prompt resolution.
* Prepare and maintain records of customer interactions and transactions.
* Provide support for team projects and contribute to process improvements.
The Successful Applicant
A Successful Customer Service Team Member Should Have
* Previous experience in customer service, preferably in the FMCG industry.
* Strong communication and interpersonal skills.
* Excellent attention to detail and accuracy in data entry.
* Proficiency in using customer relationship management (CRM) systems.
* Ability to work effectively in a team-oriented environment.
* Strong problem‐solving skills and a proactive approach to challenges.
* Flexibility to adapt to a fast‐paced and dynamic work environment.
* Enthusiasm for delivering exceptional customer experiences.
What's on Offer
* Competitive salary package based on experience.
* Permanent role offering job security and growth opportunities.
* Be part of a supportive and collaborative team in Greenacre.
* Opportunities to develop your skills in the thriving FMCG industry.
* Work with a company committed to quality and customer satisfaction.
If you're passionate about customer service and ready to take the next step in your career, we encourage you to apply today!
Contact: Carina Hosie
Quote job ref: JN-032026-6985698
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