Job Description
* Drive Jetstar's inflight strategy and deliver exceptional service
* Lead innovation and sustainability
* Permanent full-time opportunity based in Melbourne
The Inflight Operations Manager will lead the operational delivery of our inflight service across all aircraft types and routes. Reporting to the Senior Manager, Cabin Experience, this pivotal role ensures every customer enjoys a consistent, high-quality onboard experience aligned with Jetstar's brand standards, safety requirements, and commercial objectives.
You will translate strategic service design into practical execution, manage day-to-day service performance, and resolve operational challenges in collaboration with internal and external stakeholders.
Key responsibilities:
* Partner with the Service Design Manager to create consistent inflight service across all routes, ensuring compliance with brand and safety standards.
* Review customer service metrics and onboard sales to maximise customer satisfaction and revenue.
* Monitor operational performance and resolve operational issues promptly.
* Monitor crew feedback into service plans and support practical service flows.
* Drive readiness for new products, seasonal menus, and service updates.
* Manage new port start-ups from a Cabin Experience and Catering perspective.
* Liaise with catering suppliers to ensure accurate provisioning and manage disruptions.
* Lead and develop a team of three direct reports, fostering a culture of excellence.
* Keep crew informed and engaged through clear communication strategies.
* Support audits and ensure compliance with regulatory requirements.
* Review on time performance daily to ensure operational accountability.
* Monitor supplier performance and ensure accountability.
What You'll Bring:
* 5 years leadership experience is desirable
* Experience in an operational environment or aviation is preferred
* Ability to manage operational complexity and drive continuous improvement.
* Excellent stakeholder management and communication skills.
* Experience working with third party suppliers in an operational environment
* Demonstrated ability to think strategically and plan commercial programs of work
* Strong consultation skills and ability to interact with all levels of an organisation
* Demonstrated commercial acumen and strategic focus
* Exceptional influencing, negotiation and relationship management skills
* Experience in managing complex and tightly time-framed projects with limited resources
* Prior experience in Cabin Crew Operations will be highly regarded but not essential
* Willingness to travel as required
Your life at Jetstar is unlike any other:
* Takeoff professionally: Dip your toes into something new. Stopover in another role. Move up quicker. At Jetstar, you've got the opportunities to grow and elevate your career.
* Standby for adventure: Your partner. Your kids. You can all takeoff more and enjoy our famous Jetstar discount across the Qantas Group and our partner network.
* Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.
There's a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.
We can't wait to hear from you. Apply by Sunday 30 November 2025.
About us
We're Jetstar. You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.