Join to apply for the Team Leader role at MUFG Pension & Market Services2 days ago Be among the first 25 applicantsJoin to apply for the Team Leader role at MUFG Pension & Market ServicesGet AI-powered advice on this job and more exclusive features.Direct message the job poster from MUFG Pension & Market ServicesA global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.OverviewIn your role as Team Leader, you will be responsible for leading a team of Customer Service Officers, Client Relationship Assistant Managers and other operational team members across Registry, Investor Relations, and Employee Share Plans to ensure a consistent and exceptional client experience through managing, meeting and exceeding client expectations.Key Accountabilities and main responsibilitiesStrategic FocusDevelop and grow strong and strategic relationships within your team, clients and stakeholders, leveraging existing network to grow our existing client baseProactively identify client service trends and problems and implement appropriate solutions i.e. implementation of best practice, productivity, quality and client service standardsIdentify areas for process improvements, support best practice initiatives and participate in projects and implementation processesOperational ManagementManage and action escalations and enquiries from internal and external stakeholders with urgencyPlan and forecast execution of team workflow activities based on planned/unplanned absencesMonitor efficiency of activities to ensure SLA’s and overall team targets are achievedInvestigate, raise and resolve incidents where required via Link Group’s internal reporting toolsCross skill team members to reduce single point sensitivityRecruit and or refer skilled individuals and identify the skills and experience required for successful job performanceWork with the Head of Client Service Delivery to ensure consistent and appropriate task allocationParticipate in and ensure the broader Client Service Delivery team maintain the CRM database and other records as directed by the CRMsManaging client expectations through the timely and quality delivering of specific service elements (e.g., ensuring monthly and weekly reports are delivered)Act as a point of escalation for your team members and provide timely support and guidanceAct as a point of contact for clients to support or in the absence of CRMs or CRAMs, ensuring the broader team are also acting in the same capacityAssistance with or project management of activities such as mailings, meetings, reporting etcWork with Senior Managers, Senior CRMs and CRMs to ensure client activities are supported and objectives are metWork in partnership with other Team Leaders and ensure clear lines of communication are available across all teams within the CentrePeople LeadershipActively develop team members to perform in the role, set goals and develop clear plans to achieve their personal goals and overall business objectivesProvide regular feedback, recognition, coaching and direction throughout the year to enhance their performance and growth, and realign their goals with changing business prioritiesDevelop, implement and maintain effective and transparent communication strategies to ensure your team members are kept up to date with any organisational or legislative changeDeveloping product knowledge across all verticals including registry, Orient Capital and employee share plansGovernance & RiskIdentify and implement appropriate quality controls to ensure client standards are achieved and are in line with Link Group policies and proceduresIdentify, understand, and communicate key business risks as they apply to Link GroupFollow transition governance framework to ensure smooth transition of activities to our Indian support teamExperience & Personal AttributesThe ability to effectively work both autonomously and as part of a teamExperience in meeting service standardsManagement ReportingExceptional Customer Service skills with strong client focusStrong people skills, management experience and coaching and motivational skills are essentialAbility to work under pressure and maintain set target levels as directedAbility to manage projects including the coordination of client Annual General Meetings (AGM)Business awareness of both Link and its clients in order to meet client needsThe capacity and willingness to quickly gain and understanding – of the securities industry and associated regulatory and legislative environmentsProven capability in leading, inspiring and creating a safe and engaging work environment to enable a high performing teamAbility to collaborate, bring people together and have shared outcomes.Capability to foster resilience and determination through the broader teamCommunicates effectively and transparently with all stakeholdersAbility to prioritise, organise and forward plan to ensure SLAs are metInnovative and proactive; always looks for ways to improve the way we work through services and processesPrevious experience in a supervisor, team coach or team leader capacity is desirableSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceReferrals increase your chances of interviewing at MUFG Pension & Market Services by 2xSign in to set job alerts for “Team Lead” roles.Sydney, New South Wales, Australia A$100,000.00-A$110,000.00 3 days agoParramatta, New South Wales, Australia A$60.00-A$70.00 1 week agoHarris Park, New South Wales, Australia 1 day agoCall Centre Team Leader (Australia-based, Offshore Oversight)Millers Point, New South Wales, Australia A$35.00-A$40.00 1 week agoGreater Sydney Area A$140,000.00-A$160,000.00 2 days agoCamperdown, New South Wales, Australia A$150,000.00-A$160,000.00 2 weeks agoPassenger Experience & Change Delivery LeadMillers Point, New South Wales, Australia 3 weeks agoParramatta, New South Wales, Australia A$55.00-A$65.00 1 week agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoNewington, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoPassenger Experience & Change Delivery LeadSydney, New South Wales, Australia 3 weeks agoMillers Point, New South Wales, Australia 1 day agoParramatta, New South Wales, Australia 2 days agoRhodes, New South Wales, Australia 4 days agoArtarmon, New South Wales, Australia 4 days agoBaulkham Hills, New South Wales, Australia 1 week agoMacquarie Park, New South Wales, Australia 3 days agoMascot, New South Wales, Australia 4 days agoParramatta, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 4 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr