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Regional Sales & Operations Manager, VIC North East
Lilydale
AU
Responsibilities
Direct Reports
* Leadership & Engagement: Provides leadership, coaching, and development of employees (including contractors and outsourced services).
* Clear expectations and accountability: Establishes a structured framework that empowers all direct reports to execute business initiatives, drive sales, achieve KPIs, and strive for continuous learning.
* Onboarding, upskilling, and Continuous Development: In partnership with the Training Team, drives ownership and accountability for hiring, onboarding, and continuous upskilling of CCOs and Clinicians.
Drive Business
* Budget and Capacity Costs: Manages sales targets in line with the sales forecast and business plan.
* Sales execution: Implements sales strategy effectively across the clinic region, focusing on driving business success, growth, and clinical excellence.
* Analytics, Systems, and ATRT Adoption: Drives adoption and understanding of sales funnel and ATRT operating model supported by trainers. Conducts analysis to identify key drivers of sales performance and areas for improvement.
* Opportunity creation: Understands local market trends to identify and mitigate risks and maximize opportunities for ongoing business success.
* Drive market share: Increases regional market share through GP engagement and local marketing activities.
Operational
* Strategic Workforce Planning: Ensures staffing levels are maintained to meet demand and optimize performance.
* Client Experience: Ensures superior client experience by maintaining clinic presentation, customer service, and clinical standards. Handles unresolved issues promptly.
* Business processes: Supports compliance with company policies and processes to improve capacity and revenue.
* Human resource management: Manages staff concerns promptly, involving HR when necessary.
* Sales Reporting and Forecasting: Uses reports to assess results and develop actions to exceed KPIs.
* Compliance and Governance: Ensures adherence to all standards, regulations, and policies.
Skills and Experience
* Tertiary qualification or undergraduate degree (science, business/commerce, or economics).
* Audiology or Audiometry qualifications (highly desirable).
* Minimum 5 years of leadership experience in retail or audiology.
* Outstanding leadership skills with experience motivating and developing teams.
* Experience delivering exceptional customer service.
* Experience leading geographically dispersed teams.
* Proven track record in sales planning, execution, and management within a territory.
* Financial acumen: understanding of business and financial metrics.
* Commercial mindset with experience supporting company initiatives.
* Ability to work flexible hours and travel; valid Australian driver's license required.
We are offering:
* Competitive remuneration package + Super + sales incentives
* Travel allowance
* Novated leasing
* EAP
* Access to "My Rewards" program
About Audika Group
The Audika Group, part of Demant, is a leading hearing care retailer with over 3,500 clinics in 25 markets. Joining us means working in an inspiring, international environment with diverse cultures and dedicated colleagues.
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