Thinking about a career in Housing?
The Mount Isa Housing Service Centre currently has a vacancy for a Housing Officer within the Tenancy team. This role is responsible for responding to customer enquiries, tenancy management, managing rental arrears, complaints and engaging with stakeholders to ensure the appropriate support is provided to our vulnerable customers.
Do you have a passion for helping others and making a genuine impact in their lives? Are you driven to support people in achieving positive and lasting change?Possess strong computer skills? If this sounds like you, please keep reading.
The Mount Isa Housing Service Centre is on the lookout for enthusiastic and caring individuals to join us as a Housing Officer. This is your chance to be part of a team that truly makes an impact in the community every single day.
If you're ready to bring your passion and skills to a role where you can help others thrive, this could be the perfect opportunity for you.
We also deeply value your personal qualities and how they align with our equity and diversity objectives, aiming to build a workforce that reflects the Queensland community.
The Housing Officers within the Housing Service Centre provide a wide range of support and guidance in applications, tenancy, and property management services to our customers, advocates, and other stakeholders. Your role will be essential in supporting customers to develop the skills needed to sustain their tenancies, positively impacting their lives.
What you will be doing:
• Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
• Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Our region spans north to Karumba, south to Boulia, east to Hughenden and west to the Northern Territory boarder.
Planned travel within the region is a requirement, typically for 2-4 nights for positions within the Tenancy and Property roles. Travel schedules can be arranged to accommodate staff availability.
Extensive training will be provided via mandatory online training as well as peer support. Our work is not "just a job" we are looking for people who want a career in supporting our most vulnerable Queenslanders.
To better understand the role, it is encouraged that candidates attend the information sessions that will be run via Teams at the following times:
Thursday 12.03.2026 at 5pm
Please register your interest stating which session via email to *************@hpw.qld.gov.au or **********@hpw.qld.gov.au.
If you are unable to attend these sessions, please reach out to Kellie on 07 44372*** who will be able to give you information on the roles.
Successful candidates will receive 5 weeks leave per annum and will be entitled to access the Regional and Remote Incentive payments after working here for 6 months.
Mandatory Requirements:
Class C Driver's Licence
Applications to remain current for 12 months.
Job Ad Reference: QLD/680789/26
Closing Date: Monday, 16 March 2026