Location: Brisbane (Hybrid)
The Company
A top-tier insurance organisation that is renowned for their excellent culture, flexibility, and employee benefits.
This organisation takes pride in supporting the professional development of their employees, and is one of the largest insurance organisations in Australia where there are plenty of opportunities for internal growth and progression.
The Role
This role exists within a team that is responsible for managing a portfolio of QLD CTP claims.
In this role, you will be managing a portfolio of specialised CTP claims from inception, investigating liability, providing reasonable and appropriate treatment and rehabilitation, gathering and analysing medical and financial documentation, assessing the value of the claim and negotiating settlement.
Duties and Key Responsibilities:
- Proactively manage a portfolio of claims in accordance with legislative, regulatory and procedural guidelines to achieve cost effective and timely claims resolution.
- Identify potential fraudulent claims and activity through the use of analytics, monitoring, and investigation techniques.
- Develop and maintain positive working relationships with internal and external stakeholders.
- Effectively communicate decisions and negotiate to achieve successful outcomes.
Skills and Experience:
- It is essential you have:_
- At least 2 years' experience in managing a portfolio of CTP claims.
- Robust customer service and stakeholder management skills.
- Strong negotiation skills.
- It is desirable you have:_
- A tertiary qualification in business, commerce, law, insurance, or another related field.
How to Apply
📌 Claims Advisor
🏢 Mars Recruitment
📍 Brisbane