About the role
The College of Climate Change - Head Office in Malaga, Western Australia.
About the role
The Call Centre/ Outbound Sales Manager is a leadership position responsible for the efficient and high-quality delivery of sales and customer service support by our call centre staff. This position reports to the Chief Executive Officer and is a member of the College Executive Team.
Key Responsibilities
Provide effective leadership, management and supervision to call centre staff
Provide effective outbound sales support and management
Partner with trainers and other teams to facilitate collaboration and achieve strategic objectives
Leverage expert knowledge to guide staff on relevant legislation, policy and reporting requirements in the VET industry
Identify and implement opportunities for continuous improvement in student support and call centre operations/ outbound sales
Oversee customer relations management resources
Qualifications
The person we seek will have the following
A Bachelor's degree or 5 years of relevant and recent experience in service provision management and administration, preferably in a call center/ outbound sales
Excellent communication (both verbal and written) and interpersonal skills
Proven ability to meet deadlines and work independently
Well-developed leadership and people management skills
Well-developed time management and organisational skills
High levels of initiative and problem-solving skills
Well-developed analytical and data reporting skills
Strong commitment to customer service
At the College, we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
The role will set you up for a rewarding and valuable career. You will receive initial training, on-the-job training, and continuous ongoing support.
Benefits include but are not limited to the following:
Supportive Management and great workplace culture.
$100,000 per annum + bonus + super.
Weekly payroll.
Please apply directly via Seek.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Contact Centre Manager?
Do you have experience in a role which requires relationship management experience?
How many years of people management experience do you have?
Do you have experience in administration?
Have you worked in a call centre before?
Do you have experience in a sales role?
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