Join our team We are bold, innovative, collaborative, inspiring, and proud of the community we serve.
Join Metro South Health as an Administration Services Trainer at Princess Alexandra Hospital, where you'll design and deliver innovative, learner-focused programs that empower staff, safeguard patient data integrity, and drive service excellence.
Your New Role
As an Administration Services Trainer, you will play a vital role in delivering tailored training to Administration Services staff, ensuring adherence to Queensland Health policies and maintaining the accuracy and integrity of patient databases. Key responsibilities include:
* Designing, preparing, and delivering effective training programs in various formats (classroom, one-on-one, rolling sessions) to new and existing staff.
* Monitoring and evaluating training outcomes through competency testing and providing constructive feedback to trainees and management.
* Identifying and resolving routine data discrepancies within patient medical records, providing education and escalating complex issues appropriately.
* Collaborating with the Training Coordinator and attending relevant meetings to support continuous improvement of administrative processes.
About You
We are looking for an enthusiastic and skilled professional who can demonstrate:
* Strong expertise in designing and delivering learner-focused training programs, adaptable to diverse formats and audiences.
* Excellent communication and presentation skills, with the ability to convey information clearly and sensitively.
* High attention to detail and a commitment to quality, ensuring accuracy and validity in training delivery and data management.
* Problem-solving abilities, capable of integrating knowledge to resolve issues effectively and efficiently.
* Ability to work collaboratively within a team, contributing positively to the department's culture and objectives.
What we can offer you:
* A family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
* Renowned teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
* Opportunities to build a long-term career, with numerous learning and growth prospects.
* Benefits of working for Queensland's world-class public health system, including generous leave entitlements, attractive salary packages, salary packaging, professional development allowances, study and research assistance, corporate discounts, and employee wellness programs.
About us:
Princess Alexandra Hospital
The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We deliver world-class health care to Brisbane City's southern suburbs across emergency, medical, mental health, and surgical services, including liver and kidney transplants.
We are nationally recognized for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI), and a new Clinical Research Facility to trial discoveries made at TRI in a safe clinical environment.
We're expanding to ensure everyone receives the care they need, adding more beds, modernizing buildings, and improving spaces to treat kidney and cancer patients, with new services and facilities planned to open by 2027.
Our values: INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values, created by employees for employees, shape our culture and inspire positive interactions. We celebrate diversity of ideas, skills, traditions, and customs as a strength. Having a workforce that reflects and understands our community's needs is vital for delivering safe, inclusive care.
We encourage applicants of all genders, ethnicities, ages, abilities, languages, sexual orientations, and family responsibilities, recognizing our strength in diversity.
We Are Metro South Health
As Brisbane's major public healthcare provider, we operate five hospitals and a range of community, specialty, and statewide services across Logan, Redlands, and the Scenic Rim. We are bold, innovative, collaborative, and inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.
We are better together.
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