Hanrob Darwin
Administration Lead (Pet Boarding)
AtHanrob Pet Hotels, we’re passionate pet people delivering health, happiness, and wellbeing to Aussie pet families. With over 40 years of experience and a national presence, we’re the trusted name in pet boarding and daycare.
Hanrob Darwin is now on the lookout for an Administration Lead to take ownership of our reception and booking processes and help guide a small, friendly team in delivering exceptional service every day. This role is hands‑on and fast‑paced - pawfect for someone who loves organisation, problem solving, and creating excellent experiences for clients and their pets.
The ideal candidate will be available to work a full time roster with days to be discussed in further detail with shortlisted candidates. Availability to work across all school holiday periods (including Christmas and Easter) is required.
Duties and responsibilities:
- Coordinate daily reception operations, including bookings, check‑ins, and check‑outs
- Be the go‑to person for client enquiries, payments, and pet information
- Support and guide colleagues to ensure processes are followed correctly
- Help train and support new team members in day‑to‑day admin tasks
- Provide general administrative support to the Site Manager
- Ensure all client communications are warm, accurate, and timely
- Respond to any pet health issues with urgency and and provide clear updates to owners in line with our processes
- Assist with the completion of end of day, end of month and end of year checks and processes
Experience/Skills:
- Previous experience in an administrative or customer service environment and a love for helping people (and pets!)
- Previous experience working or volunteering with animals is highly regarded but not essential
- Passion for problem solving and high attention to detail
- Organised and calm under pressure
- Quick learner and a willingness to get your hands dirty working with pets
- Competent with computer systems and the ability to pick up new software systems with ease
Why Hanrob?
- Did someone say pets?
- Join a team of like‑minded animal lovers
- Ongoing training and learning opportunities
- Career growth opportunities across our national network
- Free parking
- Employee Assistance Program (EAP)
- Employee discounts on a range of Hanrob products and services
How to apply
Include a cover letter outlining why you are the best fit for the role. If you are currently working towards your qualifications, please share your progress and experience so far.
Successful candidates will be required to provide or complete (at Kip's cost) a National Criminal History Check as part of the pre-employment process.
We look forward to reviewing your applications!
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