$111k - $114k (depending on skills & experience) + Super + Salary Packaging
Permanent full-time role based on Bidjigal Country in Hurstville
Lead impactful, person‐centred services across the Carer Gateway Program
Our Organisation
The Benevolent Society's vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non‐religious service provider which supports people to live life their way.
As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.
About The Role
As our Team Leader – Carer Gateway, you will play a pivotal role in guiding and supporting a dedicated team who deliver counselling, coaching and personalised support to carers. Working closely with the Deputy Manager and Manager, you will help embed service quality, drive continuous improvement and ensure carers feel heard, supported and empowered.
You will inspire your team to deliver exceptional, person‐centred services, celebrating strengths and addressing challenges with curiosity and care. You will foster a culture where staff feel confident, capable and deeply connected to the purpose of their work.
Duties
* Lead, support and empower a team to deliver high‐quality counselling, coaching and tailored support services that meet program outcomes and quality standards.
* Embed The Benevolent Society's vision, values and best‐practice frameworks in everyday work, ensuring staff have the capability, clarity and confidence to succeed.
* Support effective team operations by collaborating with leadership to identify improvements, streamline processes and strengthen sustainable, person‐centred service delivery.
* Lead your team confidently through ongoing program changes, fostering adaptability, clarity and practical support at every stage.
* Champion learning, reflective practice and professional growth by identifying development needs, supporting skills uplift and promoting a culture of continuous improvement.
* Ensure compliance with internal and external standards including accreditation, WHS, service contracts and professional practice requirements.
Skills And Experience
* Demonstrated experience providing practice leadership, supervision or team oversight within counselling, community services, or a related human services setting.
* Background in counselling, coaching, group work or clinical supervision (highly regarded).
* Strong understanding of regulatory, risk and compliance frameworks relevant to service delivery.
* Ability to manage competing priorities, resolve conflict, and support staff working with complex client needs.
* A collaborative, values‐driven leadership style that builds trust, strengthens relationships and models accountability.
* Excellent communication and interpersonal skills, with a commitment to supporting staff capability, wellbeing and performance.
* Tertiary qualifications in human services (or a related field), with exposure to operational systems and service delivery environments.
Our Benefits
* Salary Benefits - You can package up to $15,900 pa of your pre‐tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
* Motor Vehicle Packaging Options - to suit your lifestyle.
* Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full‐time employee.
* Recognition and Reward - Sector competitive remuneration, various recognition programmes and access to long service leave after 5 years.
* Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Programme, and even purchase additional leave.
* Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
* Our Reconciliation Commitment - Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.
Apply online today by submitting your resume and a 1-page cover letter!
Have any questions? Contact Saiesha on 0479 195 093.
If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.
This role aligns to the capability requirements of a People & Operational Leader. Please see the Capability Framework attached below to discover essential skills, values and behaviours required at this level.
The artwork above is by Jasmine Sarin, a proud Kamilaroi and Jerrinja woman from NSW, who grew up on the South Coast in Jerrinja and Yuin country (Nowra) and Dharawal country (Wollongong).
Capability Framework
Team Leader Carer Gateway Position Profile
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