Job Description
We're thrilled to offer an incredible opportunity to join our growing Mudgee team at Beyond Bank Australia. It is an especially exciting time to join us, as Family First Bank merges with Beyond Bank Australia, creating new opportunities for growth across our expanding network.
As a Personal Banker, you'll be at the forefront of delivering exceptional service that truly reflects our core values. You'll play a vital role in bringing our Member Ownership Strategy to life – ensuring every member interaction is meaningful, memorable, and aligned with our commitment to excellence. This role is perfect for someone who thrives in a people-focused environment and is driven to achieve individual goals that contribute to the overall success of the branch. If you're passionate about making a real impact and being part of a purpose‐led organisation, we'd love to hear from you!
Position Details
* Full‐time position
* 75 hours per fortnight
* 9 extra days of leave*
In the role you will
* Provide a local member‐owned banking experience to new and existing members.
* Proactively connect member needs to Beyond Bank's offerings through excellent listening skills.
* Manage general enquiries and provide sound advice and information to our members.
* Contribute to a high‐achieving team environment with your commitment to success and strong work ethic.
* Manage member bank accounts, including opening, closing, and overseeing transactions.
* Collaborate with specialists in the business to deliver the best solution for the member.
* Support members with unsecured lending solutions, such as personal loans and credit cards, by clearly explaining the associated terms, conditions, and repayment options.
* Guide members through secured lending products, including home and car loans, ensuring they fully understand the product features, benefits, fees, charges, and the overall value these offerings provide.
Qualifications
* Excellent member service skills.
* A passion for building lasting member relationships and serving the local community.
* Able to work in a dynamic member service environment.
* Excellent problem‐solving and analytical skills.
* Banking, financial services and/or sales experience (desirable, although not essential).
Benefits
* Our branch employees receive an additional 6 days of paid leave per year.
* Additional 3 paid work‐life balance days.
* Paid community volunteer days to support many community charities across Australia.
* Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more.
* A flexible and diverse working environment.
* Career development opportunities, training and coaching, including access to LinkedIn Learning.
Why work for Beyond Bank?
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles. Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at .
Additional Information
The recruitment process can include a phone screen, video interview, virtual or face‐to‐face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Applications close 29th March 2026. To find out more about Beyond Bank visit beyondbank.com.au or for more information contact .
As a certified B Corp we are using our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre‐employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
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